At a Glance
- Tasks: Manage key client relationships and oversee account activities in a fast-paced environment.
- Company: Dynamic recruitment firm based in Hull with a supportive team culture.
- Benefits: Competitive salary, award-winning benefits, and ongoing professional development.
- Other info: Opportunities for career progression and a diverse client portfolio await you!
- Why this job: Make a real impact on client satisfaction and service quality while building long-term relationships.
- Qualifications: Experience in account management or customer-focused roles with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a proactive, organised Account Manager to join our team in Hull. You’ll manage key client relationships, oversee day-to-day account activity, and ensure a consistently high level of service across recruitment and workforce management solutions. This is a fast-paced role that requires strong communication, commercial awareness and attention to detail.
Key responsibilities
- Build and maintain strong relationships with clients and candidates.
- Act as the main point of contact for day-to-day account queries and service needs.
- Partner with recruitment and operations teams to meet client staffing requirements.
- Monitor workforce requirements, bookings, attendance and service delivery against agreed standards.
- Provide regular client updates on progress, coverage, performance and any potential risks.
- Identify opportunities to improve service delivery, retention and overall account performance.
- Support reporting, forecasting, client reviews and account performance documentation.
- Ensure processes are completed accurately and in line with policies, contracts and relevant legislation.
- Handle and resolve issues quickly and professionally.
- Maintain accurate records across CRM, scheduling and reporting systems.
What we’re looking for
- Experience in account management, client services, recruitment/staffing, workforce management or a similar customer-focused environment.
- Strong relationship-building and communication skills (phone and written).
- Excellent organisation and time management; able to juggle multiple priorities.
- Commercial mindset with a strong focus on service delivery.
- Confidence managing challenging conversations and resolving issues.
- High attention to detail and accuracy in records and reporting.
- Comfortable using MS Office and CRM/administration systems.
- Proactive, collaborative and solutions-focused approach.
What you’ll get
- A varied role with clear impact on client satisfaction and service quality.
- Exposure to recruitment operations, workforce planning and stakeholder management.
- Supportive team environment with development and progression opportunities.
- The chance to build long-term relationships across a diverse client portfolio.
What we offer
- Award-winning benefits package.
- Structured training and ongoing professional development.
- Supportive, values-led culture with clear progression pathways.
We are an equal opportunities employer and welcome applications from all backgrounds. Applicants must have the right to work in the UK. If you’re customer-focused, commercially aware and enjoy building strong client relationships in a fast-paced environment, we’d love to hear from you.
Account Manager in Hull employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gi Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gi Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gi Group:Your cover letter is your chance to shine! Tell us why you want to work at Gi Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gi Group!
How to prepare for a job interview at Gi Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
