Job Title: Senior Customer Service Representative
Location: Hemel Hempstead, HP2 7GE
Contract:Temporary role – ASAP to 1/08/27
Hours: 37.5hrs, Mon to Fri, Hybrid / 08:00 to 17:00 (Hours are flexible)
GI Group are seeking a Senior Customer Service Representative to support our client’s existing team. You will deliver excellent customer support from first contact through to order fulfilment, handling enquiries, processing orders and quotations, and maintaining accurate customer records. You’ll be a key point of contact for internal and external customers, using ERP systems to track orders/shipments, resolve issues, and provide proactive updates. You’ll also support continuous improvement initiatives and work closely with cross-functional teams.
Key Responsibilities
- Respond to customer enquiries via phone/email.
- Process orders end-to-end (entry to fulfilment).
- Prepare and manage quotations.
- Maintain accurate customer data and documentation.
- Track orders/shipments and resolve delivery, invoicing, or documentation issues.
- Liaise with internal teams to resolve queries efficiently.
- Provide proactive customer updates and follow-up.
- Support process improvements and cross-training.
- 1+ year customer service experience (SSC/multinational preferred).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- ERP experience required (Oracle and/or SAP).
- High attention to detail and accurate data entry.
- Strong problem-solving; able to prioritise and meet deadlines.
- Team player with a positive, professional approach.
- Able to work independently and adapt to new processes/technology.
- Strong organisation skills and flexibility to support wider team needs.
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Senior Customer Service Representative in Hemel Hempstead employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
