Telephone Support Person Salary: 30,000- 35,000 per year Hours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri) Job Type: Full-time, Permanent Location: Basingstoke (office based) About the role We re looking for a Telephone Support Person to provide first-line telephone and email technical support across a full range of products. Support requests will include identifying spare parts/part numbers, advising on product selection, providing technical guidance, and supporting fault finding. This is an office-based role in Basingstoke and would suit someone with experience providing telephone support within a technical or mechanical environment. Benefits Competitive salary 30,000- 35,000 Early finish on Fridays (4:00pm) 33 days holiday inclusive of bank holidays Pension contribution from Day 1 Opportunity to join Medi Cash scheme from Day 1 Free onsite parking Key responsibilities Answer technical help-line and priority-line calls, providing clear technical advice and resolving queries effectively Prioritise support to account holders over non-account holders and end users Ensure all email enquiries and call-backs are handled efficiently Assist in developing tools/processes to improve the effectiveness of the technical support function Perform product conversions when required (modifying/assembling standard products to meet customer order requirements) Evaluate items returned by custom...
Telephone Support Person in Hampshire employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
