At a Glance
- Tasks: Coordinate hire orders, manage customer enquiries, and support transport planning.
- Company: Dynamic plant hire company with a focus on customer service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Exciting opportunities for career advancement in a thriving industry.
- Why this job: Join a fast-paced role where you can make a real difference in operations.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Hire Controller to support operations across two busy plant hire depots close to Farnborough. This is a fast-paced and varied role, ideal for someone who enjoys balancing customer service with logistics and operational coordination.
The Role
- As Hire Controller, you will be at the centre of depot operations, ensuring the smooth coordination of hire orders, transport, and customer communication.
- Managing customer enquiries in person, over the phone, and via email.
- Processing hire orders and sales for tools and plant equipment.
- Providing product advice and building strong customer relationships.
- Coordinating daily driver schedules to meet customer requirements efficiently.
- Supporting transport planning, including deliveries and collections.
- Assisting with deliveries during peak periods when required.
- Monitoring driver performance, timekeeping, and holiday schedules.
- Ensuring all vehicles are maintained, serviced, and MOT compliant.
- Maintaining accurate records and supporting KPI performance.
- Ensuring the depot is clean, organised, and operating safely.
- Supporting stock control and merchandising of sales goods.
- Participating in promotional activities and depot initiatives.
About You
We are looking for a proactive and organised individual who thrives in a busy hire environment.
Hire Controller in Hampshire employer: Gi Group
Join a dynamic team as a Hire Controller in Farnborough, where we prioritise employee growth and development within a supportive work culture. Enjoy a range of benefits including competitive pay, a collaborative environment, and opportunities to enhance your skills while managing diverse customer interactions and logistics. Our commitment to safety and operational excellence ensures that you will thrive in a fast-paced setting, making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hire Controller role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and logistics. Think about specific examples from your past experiences that demonstrate your skills in these areas. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire Controller in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hire Controller role. Highlight any previous experience in customer service, logistics, or plant hire to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great candidate. Don’t forget to mention your passion for customer service and operational coordination.
Showcase Your Communication Skills:As a Hire Controller, communication is key! In your application, demonstrate your ability to manage enquiries and build relationships. Use clear and concise language to show us you can handle customer interactions effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at Gi Group
✨Know Your Stuff
Make sure you understand the ins and outs of plant hire operations. Brush up on common equipment, customer service scenarios, and logistics management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer enquiries or resolved issues in the past. Highlight your ability to build strong relationships and communicate effectively.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. You might want to prepare a few examples of how you've successfully coordinated schedules or managed logistics in previous roles.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
