At a Glance
- Tasks: Support the Rehire Department by managing equipment requests and ensuring timely delivery.
- Company: Join a dynamic team at Gi Group, a leader in recruitment and hire solutions.
- Benefits: Enjoy a competitive salary, sales bonuses, 32 days holiday, and a supportive work environment.
- Other info: Great opportunities for career development and process improvement await you.
- Why this job: Be a key player in enhancing customer satisfaction and driving business growth.
- Qualifications: Strong communication skills and ability to thrive under pressure are essential.
The predicted salary is between 31000 - 31000 € per year.
The Internal Hire Specialist plays a key part in supporting our Rehire Department. The role is fast paced and requires excellent attention to detail, strong communication, and the ability to balance priorities across multiple stakeholders. You will act as the link between our depots, customers, and Rehire suppliers, ensuring equipment requests are sourced, confirmed, and delivered within strict service level agreements.
You will be responsible for managing the full hire process from enquiry to completion, including sourcing competitive quotes, negotiating with suppliers, ensuring delivery deadlines are met, and handling administrative follow-up such as unconfirmed hires and invoice queries. This role is integral to maintaining customer satisfaction, controlling costs, and supporting the growth of our rehire network.
As part of the Rehire team, you will work to defined KPIs around speed of response, hire success rates, and administrative accuracy, with clear opportunities to improve processes and strengthen supplier relationships. This role is suited to someone who thrives in a busy environment, enjoys problem solving, and is motivated by delivering results under pressure.
About Rehire
Rehire (also known as Cross-Hire) is when we source equipment from other trusted hire companies to meet customer needs when items are not available within our own fleet. This ensures we can offer a wider range of tools and machinery, maintain service levels during periods of high demand, and deliver on time even when our depots do not hold the required equipment.
Key Responsibilities and Duties
- Act as one of the first points of contact for all depots for sourcing and pricing equipment from the Rehire network.
- Manage the quoting pipeline, ensuring pricing negotiations are competitive and customer focused.
- Proactively source and onboard new suppliers to strengthen the Rehire network.
- Maintain accurate records, supporting both depot teams and suppliers with efficient communication.
- Work collaboratively with the Rehire team to improve response speed, accuracy, and service reliability.
Key Performance Indicators (KPIs)
- Response Time SLA: All depot requests to have a response within 1 hour during business hours.
- Success Rate: Maintain a minimum of 50% success rate on sourcing and confirming hires, with a clear expectation to continuously improve this benchmark.
- Administrative Compliance: Maintain unconfirmed hires older than 1 working day.
Key Skills
- Confident, outgoing personality with the ability to build strong working relationships.
- Excellent organisational, prioritisation, and communication skills.
- Demonstrated ability to work under pressure and meet strict deadlines.
- High level of dedication, self-motivation, and proactive problem-solving skills.
Desirable Skills
- Previous industry experience (plant/tool hire or rehire).
- Knowledge of cross-hire processes.
- Proven experience negotiating with suppliers.
Working Week - Monday to Friday 8.00am to 5pm
Benefits
- Sales bonus scheme
- Loyalty bonus scheme
- Pension - auto enrolment
- Group Life assurance - 3x salary (once out of probation)
- 32 days holiday (inclusive of Bank Holidays)
- Perk Box
- Birthday Gift
Should you require any support or assistance, please contact your local Gi Group office.
Internal Hire Controller in Guildford employer: Gi Group
Gi Group Holdings is an exceptional employer located in Guildford, Surrey, offering a dynamic work environment where employees can thrive in a fast-paced role as an Internal Hire Controller. With a strong focus on employee growth, competitive benefits such as a sales bonus scheme, loyalty bonuses, and generous holiday allowances, the company fosters a culture of collaboration and support, ensuring that team members are motivated to excel and contribute to customer satisfaction. Additionally, Gi Group's commitment to diversity and inclusion, alongside their proactive approach to employee well-being, makes it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Hire Controller in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills match the job description and be ready to share specific examples of your past successes.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Internal Hire Controller in Guildford
Some tips for your application 🫡
Show Off Your Attention to Detail:In a fast-paced role like the Internal Hire Controller, attention to detail is key. Make sure your application is free from typos and clearly structured, showcasing your ability to manage multiple priorities effectively.
Highlight Your Communication Skills:Since you'll be the link between depots, customers, and suppliers, it's important to demonstrate your strong communication skills. Use your application to share examples of how you've successfully navigated complex conversations or negotiations in the past.
Demonstrate Problem-Solving Abilities:This role thrives on problem-solving under pressure. Include specific instances where you've tackled challenges head-on and delivered results, showing us that you can handle the demands of the job.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Gi Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Internal Hire Controller role. Familiarise yourself with the rehire process, key performance indicators, and how to manage supplier relationships. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Show Off Your Communication Skills
Since this role requires strong communication, be ready to demonstrate your ability to convey information clearly. Practice explaining complex ideas simply, as you might need to do this when liaising with depots or suppliers. Use examples from past experiences where you successfully communicated under pressure.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to balance multiple priorities or resolve conflicts. Prepare to discuss how you approached these situations and what the outcomes were, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the Rehire Department is currently facing. This shows your interest in the position and helps you gauge if it’s the right fit for you.
