At a Glance
- Tasks: Be the go-to person for client queries and ensure smooth service delivery.
- Company: Join a growing logistics company with a customer-first approach.
- Benefits: Enjoy hybrid working, competitive salary, and great perks like birthday leave.
- Other info: Dynamic work environment with opportunities for growth and social events.
- Why this job: Make a real difference in client satisfaction while developing your skills.
- Qualifications: Strong customer service skills and tech-savvy; driving licence required.
The predicted salary is between 29244 - 29244 £ per year.
We're recruiting a Customer Service Representative (Logistics) to join a growing third-party fulfilment and delivery business. You'll be the key day-to-day contact for a portfolio of clients, ensuring queries are handled professionally, issues are resolved quickly, and service levels are consistently met.
This is not transport planning or route scheduling. It's a customer-first coordination role, supporting and working closely with clients and internal teams to deliver a smooth experience end-to-end.
Customer Service Representative Responsibilities:- Acting as the first point of contact for client enquiries via phone and email
- Managing day-to-day queries and problems, keeping clients updated with clear timelines and outcomes
- Using CRM/ticketing systems to log, track and progress requests within agreed SLAs
- Building strong relationships with clients through proactive communication, regular updates and reporting
- Liaising with internal departments (e.g., warehouse operations, carriers and support teams) to ensure smooth service delivery
- Monitoring client accounts to ensure orders and correspondence are processed accurately and on time
- Attending client calls where required, managing actions and ensuring follow-ups are completed
- Supporting the administration and daily running of accounts to maintain service levels and client satisfaction
- Managing billing for services provided (including carriage and bookings)
- Handling complaints professionally, escalating when needed and driving continuous improvement
- Monitoring and reporting on KPIs such as response/resolution times, first-time resolution, SLA adherence and client satisfaction
- Strong customer service mindset (office-based customer service preferred)
- Comfortable using technology, confident with MS Office and comfortable using CRM/ticketing systems
- Able to juggle priorities, stay calm under pressure, and communicate clearly
- A proactive attitude and practical problem-solving approach-ready to hit the ground running
- Driving licence and own vehicle (due to office location and occasional site visits)
- Experience in a client-facing operational environment (fulfilment/logistics/3PL exposure helpful, but not essential if your customer service skills are strong)
- Hybrid working after successful probation (50/50 remote/office)
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday rising to 25 days after two full years + Bank Holidays (option to buy/sell)
- Birthday leave
- Discretionary company bonus scheme
- Free on-site parking (electric charging at certain locations)
- Employee awards and regular social events
- Employee Assistance Programme (mental health & well-being support)
- Cycle to work scheme
- Enhanced maternity and paternity leave
To be considered for this role of Customer Service Representative, apply now.
Customer Service Representative in Felbridge employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Felbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gi Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gi Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Felbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gi Group:Your cover letter is your chance to shine! Tell us why you want to work at Gi Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gi Group!
How to prepare for a job interview at Gi Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
