At a Glance
- Tasks: Coordinate hire orders, manage customer enquiries, and support logistics across two busy depots.
- Company: Join a dynamic plant hire company with a focus on teamwork and customer service.
- Benefits: Full-time hours, no weekends, and a hands-on role with career growth potential.
- Other info: Supportive workplace committed to diversity and inclusion.
- Why this job: Be at the heart of operations, making a real impact in a fast-paced environment.
- Qualifications: Experience in plant hire or logistics, strong communication skills, and attention to detail.
The predicted salary is between 32500 - 32500 € per year.
We are currently recruiting for a Hire Controller to support operations across two busy plant hire depots close to Farnborough. This is a fast-paced and varied role, ideal for someone who enjoys balancing customer service with logistics and operational coordination.
The Role
- As Hire Controller, you will be at the centre of depot operations, ensuring the smooth coordination of hire orders, transport, and customer communication.
- Key responsibilities include:
- Managing customer enquiries in person, over the phone, and via email
- Processing hire orders and sales for tools and plant equipment
- Providing product advice and building strong customer relationships
- Coordinating daily driver schedules to meet customer requirements efficiently
- Supporting transport planning, including deliveries and collections
- Assisting with deliveries during peak periods when required
- Monitoring driver performance, timekeeping, and holiday schedules
- Ensuring all vehicles are maintained, serviced, and MOT compliant
- Maintaining accurate records and supporting KPI performance
- Ensuring the depot is clean, organised, and operating safely
- Supporting stock control and merchandising of sales goods
- Participating in promotional activities and depot initiatives
About You
- We are looking for a proactive and organised individual who thrives in a busy hire environment.
- You will have:
- Previous experience in plant hire, tool hire, or a similar operational role
- Strong communication and customer service skills
- Good understanding of logistics and transport planning
- The ability to prioritise workloads and work under pressure
- A high level of attention to detail and accuracy
- Strong IT skills and confidence using operational systems
- A team-focused approach with the ability to use your own initiative
- A commitment to health & safety and delivering excellent service
What's on Offer
- Full-time, permanent position
- Monday to Friday working hours (no weekends)
- A varied and hands-on role across two depots
Hire Controller in Farnborough employer: Gi Group
At Gi Group, we pride ourselves on being an excellent employer, offering a full-time, permanent position as a Hire Controller in a dynamic and supportive environment across our two busy depots near Farnborough. Our commitment to employee growth is evident through our diverse training opportunities and a strong focus on health and safety, while our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Farnborough
✨Tip Number 1
Get to know the company! Research Gi Group and their values. When you walk into that interview, show us you understand what we do and how you can fit into our team. It’ll make a great impression!
✨Tip Number 2
Practice your customer service skills. As a Hire Controller, you'll be juggling customer enquiries and logistics. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Be ready to talk about your past experiences. We want to hear how you've tackled challenges in previous roles, especially in plant hire or logistics. Use specific examples to highlight your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Hire Controller in Farnborough
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience in plant hire or similar roles. We want to see how your background aligns with the responsibilities of a Hire Controller, so don’t hold back!
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through in your application. We love candidates who can communicate effectively and build strong relationships with customers.
Detail is Key:Pay attention to the details in your application. We’re looking for someone with a high level of accuracy, so make sure your CV and cover letter are free from errors and clearly formatted.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gi Group
✨Know Your Stuff
Make sure you brush up on your knowledge of plant hire and logistics. Familiarise yourself with common tools and equipment, as well as the processes involved in managing hire orders. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or built strong relationships with customers, as this will demonstrate your ability to thrive in a busy environment.
✨Demonstrate Your Organisational Skills
The Hire Controller position requires juggling multiple tasks at once. Be ready to discuss how you prioritise workloads and manage your time effectively. You could even mention any tools or systems you use to stay organised, which will show that you have a proactive approach.
✨Emphasise Teamwork and Initiative
This role is all about working with others while also being able to take the lead when necessary. Share examples of how you've collaborated with colleagues in the past, as well as times when you've taken the initiative to solve problems or improve processes. This will highlight your team-focused mindset and adaptability.
