At a Glance
- Tasks: Support international orders, coordinate shipments, and deliver top-notch customer service.
- Company: Join a global leader in the medical device sector.
- Benefits: Gain valuable experience, work in a dynamic environment, and enjoy career growth.
- Other info: Exciting opportunity for high school and college students looking to kickstart their careers.
- Why this job: Be part of a team that makes a difference in healthcare worldwide.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for a highly organised and detail oriented professional to join a global team within the medical device sector. This role is central to ensuring the efficient processing of international orders, the coordination of worldwide shipments, and the delivery of exceptional customer service.
Key Responsibilities
- Order administration - processing orders, issuing PO confirmations, proposing alternatives for backorders, and managing delivery timelines.
- International customer support - responding to global enquiries promptly and professionally, including pre screening and re routing where required.
- Logistics coordination - liaising with warehouse teams to ensure correct packaging, labelling, and timely dispatch of shipments.
- Contract compliance - verifying orders against active contractual agreements.
- Shipping documentation - preparing and issuing accurate international shipping paperwork.
- Customer credit management - issuing credits related to AQ complaints or invoice corrections.
- Overdue account follow up - issuing account statements and reminders to overdue customers.
- ERP data maintenance - creating and updating customer records, pricing, and master data.
- Quality complaint handling - coordinating returns, verifying issues, and ensuring customer satisfaction.
Export Customer Service Support employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
