At a Glance
- Tasks: Support international orders, coordinate shipments, and deliver top-notch customer service.
- Company: Join a global leader in the medical device sector.
- Benefits: Gain valuable experience, work in a dynamic environment, and enjoy career growth.
- Other info: Exciting opportunity for high school and college students looking to kickstart their careers.
- Why this job: Be part of a team that makes a difference in healthcare worldwide.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for a highly organised and detail oriented professional to join a global team within the medical device sector. This role is central to ensuring the efficient processing of international orders, the coordination of worldwide shipments, and the delivery of exceptional customer service.
Key Responsibilities
- Order administration - processing orders, issuing PO confirmations, proposing alternatives for backorders, and managing delivery timelines.
- International customer support - responding to global enquiries promptly and professionally, including pre screening and re routing where required.
- Logistics coordination - liaising with warehouse teams to ensure correct packaging, labelling, and timely dispatch of shipments.
- Contract compliance - verifying orders against active contractual agreements.
- Shipping documentation - preparing and issuing accurate international shipping paperwork.
- Customer credit management - issuing credits related to AQ complaints or invoice corrections.
- Overdue account follow up - issuing account statements and reminders to overdue customers.
- ERP data maintenance - creating and updating customer records, pricing, and master data.
- Quality complaint handling - coordinating returns, verifying issues, and ensuring customer satisfaction.
Export Customer Service Support employer: Gi Group
Join a dynamic and supportive team in the medical device sector, where your role as Export Customer Service Support will be pivotal in ensuring seamless international operations. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, all while offering competitive benefits and a commitment to work-life balance. Located in a vibrant area, we provide a unique chance to contribute to meaningful healthcare solutions on a global scale.
