At a Glance
- Tasks: Help customers in Dutch via phone and email, solving their queries with a smile.
- Company: Join a vibrant UK-based team focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, hybrid work, and access to exclusive employee perks.
- Why this job: Make a real impact while building relationships in a fast-paced environment.
- Qualifications: Fluency in Dutch and English, plus previous customer service experience.
- Other info: Work Monday to Friday with a supportive team and great career growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you fluent in Dutch and ready to make a real impact in a fast‑paced, customer‑focused environment? We’re seeking a proactive and personable Dutch‑speaking Customer Service Representative to join a vibrant UK‑based team. If you thrive on solving problems, building relationships, and delivering top‑tier service, this could be your next big move.
What You’ll Be Doing
- Respond to customer enquiries via phone and email in Dutch
- Manage and prioritise requests including orders, samples, claims, and complaints
- Ensure timely and professional resolution of customer issues
- Maintain accurate records and update systems
- Collaborate with team members to resolve queries and meet performance goals
- Escalate and correct errors with a solutions‑focused mindset
What You’ll Bring
- Fluency in Dutch and English (written and spoken)
- Previous experience in customer service
- Strong multitasking and organisational skills
- Attention to detail and problem‑solving abilities
- Confidence using Salesforce and Microsoft Office Suite
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
Your Schedule
- Monday to Friday, 8am - 4pm, 37.5 hours per week
- Hybrid working model: 2 days from home, 3 days on site
Perks & Benefits
- 25 days holiday + 8 bank holidays
- Access to Hapi employee benefits platform
- Free on‑site parking
Should you require any support or assistance, please contact your local Gi Group office.
Dutch Speaking Customer Service Advisor employer: Gi Group
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Dutch! Since this role requires fluency, brush up on your language skills by having mock conversations or even recording yourself. It’ll boost your confidence and help you communicate effectively during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the role and the team. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Dutch Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Dutch, make sure to highlight your language skills right at the top of your application. Use both Dutch and English where appropriate to showcase your proficiency!
Tailor Your Experience: When you’re writing about your previous customer service experience, be specific! Mention any relevant roles where you’ve solved problems or built relationships, as this is what we value most at StudySmarter.
Be Personable: We love a friendly vibe! Let your personality shine through in your application. A warm and engaging tone can really help us see how you'd fit into our vibrant team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gi Group
✨Brush Up on Your Dutch
Since the role requires fluency in Dutch, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Dutch to boost your confidence.
✨Know Your Customer Service Basics
Familiarise yourself with common customer service principles and practices. Be ready to discuss your previous experiences and how you handled specific situations, especially those involving problem-solving and relationship-building.
✨Get Comfortable with Tech
As the job mentions using Salesforce and Microsoft Office, ensure you're familiar with these tools. If you have experience with them, be prepared to share examples of how you've used them effectively in past roles.
✨Show Your Team Spirit
This position values collaboration, so think of examples where you've worked well in a team. Highlight your ability to support colleagues and contribute to a positive work environment, as this will resonate well with the interviewers.