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- Tasks: Input survey data, handle calls, and support admin tasks in a fast-paced environment.
- Company: Join Gi Group, a leader in recruitment with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible shifts, full training, and potential overtime during peak periods.
- Why this job: Make a real impact in public health while developing your skills in a supportive team.
- Qualifications: Strong communication skills, attention to detail, and a confident phone manner are essential.
- Other info: Informal interviews focus on team fit; driving is beneficial due to limited transport options.
Data Entry & Customer Service Advisor / Holmewood, Chesterfield / £13.55 per hour
Shifts: Rotating shifts – 07:00-15:00 and 15:00-23:00 (including some weekends)
We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.
Key Responsibilities:
Inputting large volumes of survey data using bespoke verification software
Proofreading and redacting freeform comments to remove identifiable information
Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
Providing guidance on survey completion and logging call outcomes
Supporting general administrative tasks and assisting with team operations as neededCandidate Profile:
Confident telephone manner and strong customer service skills
High level of accuracy and attention to detail
Ability to balance speed and precision in data entry
Self-motivated, methodical, and adaptable
Willing to support colleagues and \”muck in\” when needed
Driving is beneficial due to limited public transport to the office (parking available)Training & Compliance:
Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)Additional Information:
Informal interview process focused on team fit
Possibility of contract extension based on performance and project needs
Overtime may be available during peak periods, subject to approvalThis is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.
Apply now to be considered for September and October start dates.
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Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Job Info
Job Title:
Data Entry and Customer Service Advisor
Company:
Gi Group
Location:
Posted:
Aug 8th 2025
Closes:
Sep 8th 2025
Sector:
Medical, Pharmaceutical & Scientific
Contract:
Temporary
Hours:
Full Time
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Data Entry and Customer Service Advisor employer: Gi Group
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Entry and Customer Service Advisor
✨Tip Number 1
Familiarise yourself with data entry software and tools that are commonly used in the industry. This will not only boost your confidence but also demonstrate your proactive approach to learning, which is highly valued in fast-paced roles like this.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling calls from various stakeholders, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed data entry tasks in the past. Being able to discuss specific instances where you maintained accuracy under pressure will impress interviewers.
✨Tip Number 4
Be ready to discuss your adaptability and teamwork skills. Think of situations where you've had to support colleagues or adjust to changing priorities, as this role requires a collaborative spirit and flexibility.
We think you need these skills to ace Data Entry and Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data entry and customer service. Emphasise your attention to detail, communication skills, and any previous roles that required similar responsibilities.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle large volumes of data, your customer service experience, and your adaptability in fast-paced environments.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as proficiency in data entry software, strong proofreading abilities, and a confident telephone manner.
Prepare for Informal Interview: Since the interview process is informal and focused on team fit, think about how you can demonstrate your personality and teamwork skills. Be ready to discuss how you can contribute to the team and support your colleagues.
How to prepare for a job interview at Gi Group
✨Showcase Your Attention to Detail
Since the role requires a strong eye for detail, be prepared to discuss examples from your past experiences where you demonstrated accuracy in data entry or proofreading. Highlight any specific tools or methods you used to ensure precision.
✨Demonstrate Your Customer Service Skills
As you'll be handling calls from various stakeholders, practice articulating your approach to customer service. Share instances where you successfully resolved issues or provided guidance, showcasing your confident telephone manner.
✨Emphasise Teamwork and Adaptability
The job involves working both independently and as part of a team. Be ready to discuss how you've collaborated with colleagues in the past and your willingness to 'muck in' when needed. This will show that you're a team player who can adapt to different situations.
✨Prepare for Informal Interview Questions
Since the interview process is informal and focused on team fit, think about what makes you a good cultural fit for the company. Reflect on your values and how they align with the company's mission, and be ready to share your thoughts during the conversation.