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- Tasks: Join us as a Data Entry & Customer Service Advisor, handling survey data and assisting callers.
- Company: Be part of Gi Group, a leader in recruitment with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible shifts, full training, and potential overtime during peak periods.
- Why this job: Make a real impact in public service while developing your skills in a supportive environment.
- Qualifications: Confident communicator with attention to detail; previous experience in data entry or customer service is a plus.
- Other info: Informal interviews focus on team fit; driving is beneficial due to limited transport options.
Data Entry & Customer Service Advisor
Location: Holmewood, Chesterfield – Salary: £13.55 per hour
Shifts: Rotating – 07:00‑15:00 and 15:00‑23:00, including some weekends.
We are recruiting for a Data Entry & Customer Service Advisor to support a high‑profile national survey programme. The role is fast‑paced, office‑based and requires a strong eye for detail, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities
- Input large volumes of survey data using bespoke verification software.
- Proofread and redact freeform comments to remove identifiable information.
- Handle incoming calls from NHS staff, members of the public and charities via the survey helpline.
- Provide guidance on survey completion and log call outcomes.
- Support general administrative tasks and assist with team operations as needed.
Candidate Profile
- Confident telephone manner and strong customer service skills.
- High level of accuracy and attention to detail.
- Ability to balance speed and precision in data entry.
- Self‑motivated, methodical, and adaptable.
- Willing to support colleagues and “muck in” when needed.
- Driving is beneficial due to limited public transport to the office (parking available).
Training & Compliance
- Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks).
Additional Information
- Informal interview process focused on team fit.
- Possibility of contract extension based on performance and project needs.
- Overtime may be available during peak periods, subject to approval.
- Ideal for candidates with previous experience in data entry, call handling, or administrative support.
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Data Entry and Customer Service Advisor employer: Gi Group
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Entry and Customer Service Advisor
✨Tip Number 1
Familiarise yourself with data entry software and tools that are commonly used in customer service roles. This will not only boost your confidence but also demonstrate your proactive approach to learning during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls from various stakeholders, being articulate and clear will help you stand out as a candidate.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed data entry tasks in the past. Be ready to discuss specific situations where your accuracy made a difference.
✨Tip Number 4
Be prepared to demonstrate your adaptability and teamwork skills. Think of instances where you've supported colleagues or taken on additional responsibilities, as this aligns well with the job's requirements.
We think you need these skills to ace Data Entry and Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data entry and customer service. Emphasise your attention to detail and any previous roles that required similar skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your ability to work independently and as part of a team, as well as your adaptability.
Highlight Relevant Skills: In your application, specifically mention your proficiency with data entry software and any experience you have with proofreading or handling customer inquiries. This will demonstrate your suitability for the role.
Prepare for the Interview: Since the interview process is informal and focused on team fit, think about examples from your past experiences that showcase your teamwork and customer service skills. Be ready to discuss how you handle pressure and maintain accuracy in fast-paced environments.
How to prepare for a job interview at Gi Group
✨Showcase Your Attention to Detail
Since the role requires a strong eye for detail, be prepared to discuss examples from your past experiences where you demonstrated accuracy in data entry or proofreading. Highlighting specific instances will show that you understand the importance of precision in this job.
✨Demonstrate Your Customer Service Skills
As you'll be handling calls from various stakeholders, practice articulating how you've successfully managed customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and convey your confidence over the phone.
✨Prepare for Team Dynamics
The interview process focuses on team fit, so think about how you can contribute to a collaborative environment. Be ready to share examples of how you've worked well in teams and supported colleagues in previous roles, as this will resonate with the interviewers.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how your skills align with tasks like data entry, call handling, and administrative support. This shows that you're not only interested but also well-informed about what the job entails.