At a Glance
- Tasks: Be the friendly face of our busy distribution centre, helping customers with their queries.
- Company: Join a supportive team at a leading distribution centre in Maidstone.
- Benefits: Earn £13.55 per hour with flexible part-time hours, Monday to Friday.
- Other info: Opportunity for growth and development in a diverse and inclusive workplace.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: GCSEs in Maths and English, strong communication skills, and IT proficiency required.
The predicted salary is between 13.55 - 13.55 £ per hour.
Location: Maidstone, Kent (ME20)
Pay: £13.55 per hour
Hours: Monday to Friday, 16:15 - 19:45
Contract: Temporary
We're recruiting a reliable Part-Time Customer Service Administrator to join a busy distribution centre in Maidstone (ME20). This role is working in a busy distribution centre as the first point of contact to internal and external customers, in person and by phone.
Responsibilities:
- First point of contact at the Service Centre, delivering excellent face-to-face and phone customer service.
- Handling reception visitors, calls and frontline queries to company standards.
- Completing day-to-day admin/operational tasks, including resolving problems and arranging redistribution.
- Work to KPIs, manage a changing workload under time pressure, and support continuous improvement.
- Ensure compliance with H&S, security, and customs/import/export procedures; escalates any security concerns.
Requirements:
- GCSEs (Maths & English)
- Strong communication skills
- Confident IT skills, able to use multiple systems
- Ops/admin or express logistics experience (2-3 years ideal)
- Knowledge of Dangerous Goods (preferred)
- Willing to follow H&S, security and customs procedures
To be considered for this role as a Customer Service Administrator, please apply now!
Should you require any support or assistance, please contact your local Gi Group office.
Customer Service Administrator employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Gi Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Gi Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Gi Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Gi Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Gi Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Gi Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Gi Group will surely appreciate.
