Gi Group is seeking an experienced Customer Operations Manager for London in a hybrid role to oversee day-to-day customer operations across multiple heat network sites. You will ensure reliable, compliant service across billing, payments, onboarding, complaints and service interruptions.
The role involves managing external contact centres, ensuring platforms and data flows run smoothly, and leading onboarding for new sites with regional partners.
#J-18808-LjbffrCustomer Ops Lead: Utility Billing & Service Delivery employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
