Customer Service Coordinator - Temp to Perm Coalville | Office-based | Full-time 40 hours/week | £13.00 per hour Temp to perm after 12 weeks We're looking for a confident, organised Customer Service Coordinator to proactively contact customers ahead of scheduled deliveries. You'll confirm bookings and delivery details, keep customer records accurate, and flag any issues before dispatch to help reduce failed deliveries and improve service. What you'll be doing Pre-calling customers to confirm delivery date/time, access restrictions, opening hours and instructions Arranging/confirming delivery bookings and updating internal systems accurately Escalating delivery concerns or special requirements to Transport/Operations Maintaining accurate customer details (data checks/cleansing) and logging all customer contact Providing delivery updates/ETAs when requiredWhat we're looking for Strong customer service and an excellent telephone manner High attention to detail and accurate data entry Organised, able to manage multiple tasks in a busy office Confident using Outlook and Excel (CRM/database experience a plus)Apply now with your CV for an immediate start. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Customer Service Coordinator in Coalville employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
