CCW is seeking a Quality Coach to raise standards in its complaints-handling service. The role involves conducting structured QA assessments, delivering evidence-based coaching, and leading onboarding for new starters to build a centre‑of‑excellence mindset.
You will work across the Operational team with Customer Service Managers, shaping best practice and driving improvements to customer outcomes, maintaining clear guidance and supporting the development of Advisors to embody CCW's values.
#J-18808-LjbffrQuality Coach: Elevate Customer Care & Onboarding in Birmingham employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
