At a Glance
- Tasks: Lead customer experience assessments and engage stakeholders to improve water services.
- Company: Join CCW, a key player in enhancing consumer experiences in the water sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and limited people management responsibilities.
- Why this job: Make a real difference in the water industry while influencing policy and service improvements.
- Qualifications: Strong communication skills and a passion for customer experience.
The predicted salary is between 40000 - 50000 £ per year.
CCW (Consumer Council for Water) is seeking a Customer Experience Manager to lead CCW’s customer experience assessments of water companies, engage stakeholders and shape service improvements across the sector.
You will prepare reports, facilitate discussions and influence policy development.
Your role focuses on evidence-based decisions, collaboration with regulators and water companies, and driving sector-wide impact with limited people management responsibilities.
Regular travel is required.
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We think you need these skills to ace Customer Experience Manager: Stakeholder Impact (Hybrid) in Birmingham
Customer Experience Assessment
Stakeholder Engagement
Report Preparation
Facilitation Skills
Policy Development
Evidence-Based Decision Making
Collaboration with Regulators
