Gi Group in Basingstoke is seeking a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You'll support key account customers and priority installers, assisting with product selection, spare parts identification, installation/programming guidance, and fault diagnosis.
You will act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards and knowledge sharing.
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Senior Mechanical Tech Support Lead in Basingstoke employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
