At a Glance
- Tasks: Support customer accounts, resolve queries, and maintain strong relationships.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Earn £15 per hour with flexible working options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in customer service while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 15 - 15 € per hour.
Gi Group are recruiting on behalf of our client for a Customer Service Assistant to support Clinical and Industrial customer accounts across the UK. You will manage customer accounts, ensuring effective communication and timely resolution of delivery delays, technical queries and finance issues. You will work closely with internal teams to maintain high service levels and strong customer relationships.
Location: Basingstoke, RG24 (hybrid – 4 days on site, 1 day WFH)
Pay: £15.00 per hour
Contract: 10 months initially
- Maintain and update customer master data for accuracy and compliance
- Raise quotations, orders and schedule agreements
- Handle telephone and email enquiries, resolving queries and complaints
- Liaise with Distribution, Planning, Finance and Sales Operations to manage stock, pricing and payments
- Track deliveries via couriers and the SOLU website
- Manage a shared mailbox and support daily operational meetings
- Contribute to LOTIF targets and uphold health, safety and environmental standards
Personal Attributes:
- Highly organised with strong communication and problem-solving skills
- Excellent attention to detail
- Intermediate to advanced Microsoft Word and Excel skills
- Experience in pharmaceutical customer service or with Eskay/Eskea systems is an advantage
Customer Service Assistant in Basingstoke employer: Gi Group
Join a dynamic team as a Customer Service Assistant in Basingstoke, where we prioritise employee well-being and professional growth. Our hybrid work model offers flexibility, allowing you to balance your personal and professional life while contributing to meaningful customer interactions in the pharmaceutical sector. With a strong focus on collaboration and support, we provide an environment that fosters development and encourages innovative problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Basingstoke
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle delivery delays or technical queries. Being prepared with real-life examples can really impress the interviewers!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if the role is right for you. Ask about team dynamics or how they measure success in customer service.
✨Tip Number 4
Apply through our website for the best chance! We want to see your application and get you on board. Plus, it’s super easy to keep track of your application status that way!
We think you need these skills to ace Customer Service Assistant in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can manage accounts and resolve queries effectively, so don’t hold back on those relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Assistant role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through.
Showcase Your Skills:Mention your proficiency in Microsoft Word and Excel, as well as any experience with pharmaceutical customer service. We’re looking for someone who’s organised and detail-oriented, so make sure to highlight these traits in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Gi Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a clinical or industrial context. Be ready to discuss how you would handle specific scenarios, like resolving delivery delays or technical queries, as this will show your understanding of the role.
✨Showcase Your Organisational Skills
Since the job requires strong organisational abilities, prepare examples that highlight your skills in managing multiple tasks. Think about times when you successfully handled customer accounts or maintained accurate data, and be ready to share those stories.
✨Familiarise Yourself with Relevant Software
If you have experience with Microsoft Word and Excel, make sure to mention it! If you’ve used any specific systems like Eskay/Eskea, bring that up too. Being able to demonstrate your proficiency with these tools can set you apart from other candidates.
✨Prepare for Team Collaboration Questions
This role involves liaising with various internal teams, so expect questions about teamwork. Think of examples where you worked closely with others to achieve a common goal, particularly in resolving customer issues or improving service levels.
