At a Glance
- Tasks: Provide real-time telephone interpreting for clients needing language support.
- Company: Join a dynamic team at GI Group, supporting vital services.
- Benefits: Competitive freelance rates, 100% remote work, and flexible scheduling.
- Other info: Perfect for students seeking flexible work or additional income.
- Why this job: Make a difference by helping others access essential services in their language.
- Qualifications: Fluent in English and another language, with professional interpreting experience.
The predicted salary is between 31500 - 38500 £ per year.
We're recruiting UK-based freelance Telephone Interpreters who are fluent in English + another language to provide remote telephone interpreting via a dedicated app. You'll support clients across a range of sectors including NHS and Public Sector services, helping customers with limited English proficiency access vital support.
What you'll do:
- Provide real-time, two-way telephone interpreting (English second language)
- Answer interpreting requests via an app and interpret live conversations over audio calls
- Deliver accurate, complete interpretation while maintaining a professional tone
- Follow confidentiality, safeguarding, and data protection expectations (role requires DBS)
What we're looking for:
- Professional spoken interpreting experience (essential)
- Fluent English + a second language (native/near-native)
- Based in the UK and eligible to work self-employed/freelance
- Strong understanding of cultural context and terminology
- Community Interpreting Level 3+ desirable (not essential)
- Enhanced DBS with child barring check: must already hold or be willing to obtain
What's on offer:
- Competitive freelance rates
- 100% remote / work from home
- Flexible schedule - choose when you log in and accept calls
- Suitable as a main income or additional earnings
- Orientation and interpreter app training provided
OVI Telephone Interpreter (Freelance) - Remote, UK Based in Birmingham employer: Gi Group (United Kingdom)
Gi Group United Kingdom is an excellent employer, offering a supportive work culture that values teamwork and precision in the metal finishing industry. Employees benefit from comprehensive training and growth opportunities, ensuring they develop their skills in a dynamic environment. Located in Birmingham, the company provides a stable work schedule with occasional overtime, fostering a balance between professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land OVI Telephone Interpreter (Freelance) - Remote, UK Based in Birmingham
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Gi Group (United Kingdom) might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace OVI Telephone Interpreter (Freelance) - Remote, UK Based in Birmingham
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Gi Group (United Kingdom) know if you can meet their needs without any hiccups!
Tailor Your Application to Gi Group (United Kingdom):Every company has its vibe and customer approach. Research Gi Group (United Kingdom)'s mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Gi Group (United Kingdom)
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Gi Group (United Kingdom).
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
