CCW is recruiting a Customer Service Advisor to own and progress customer complaints that have not been resolved with their water company or retailer. You will act as the primary contact, manage a varied caseload, investigate concerns, review evidence and strive for fair outcomes across cases.
The role emphasises strong judgement, attention to detail and balancing empathy with impartial decision-making, progressing referrals to resolution with professional service.
Hybrid Customer Service Advisor: Resolve for Consumers in Birmingham employer: Gi Group (United Kingdom)
Gi Group United Kingdom is an excellent employer, offering a supportive work culture that values teamwork and precision in the metal finishing industry. Employees benefit from comprehensive training and growth opportunities, ensuring they develop their skills in a dynamic environment. Located in Birmingham, the company provides a stable work schedule with occasional overtime, fostering a balance between professional and personal life.
