CCW is recruiting a Customer Service Advisor in Birmingham to take ownership of customer complaints that are not resolved with water companies or retailers. You will manage a varied caseload, investigate concerns, review evidence and progress cases from referral to resolution with empathy and impartial judgement.
This hybrid, full-time role involves balancing fair outcomes with excellent customer service in a regulated environment, supporting CCW's values and delivering consistent service across
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Hybrid Customer Service Advisor – Case Resolution in Birmingham employer: Gi Group (United Kingdom)
Gi Group United Kingdom is an excellent employer, offering a supportive work culture that values teamwork and precision in the metal finishing industry. Employees benefit from comprehensive training and growth opportunities, ensuring they develop their skills in a dynamic environment. Located in Birmingham, the company provides a stable work schedule with occasional overtime, fostering a balance between professional and personal life.
