At a Glance
- Tasks: Support international orders, coordinate shipments, and deliver top-notch customer service.
- Company: Join a global leader in the medical device sector with a focus on teamwork.
- Benefits: Gain valuable experience, develop skills, and contribute to patient care.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference by ensuring essential medical products reach customers worldwide.
- Qualifications: Detail-oriented, strong communication skills, and proficiency in digital systems.
The predicted salary is between 28274 - 34558 £ per year.
An opportunity has arisen for a highly organised and detail‑oriented professional to join a global team within the medical device sector. This role is central to ensuring the efficient processing of international orders, the coordination of worldwide shipments, and the delivery of exceptional customer service.
Key Responsibilities
- Order administration - processing orders, issuing PO confirmations, proposing alternatives for backorders, and managing delivery timelines.
- International customer support - responding to global enquiries promptly and professionally, including pre‑screening and re‑routing where required.
- Logistics coordination - liaising with warehouse teams to ensure correct packaging, labelling, and timely dispatch of shipments.
- Contract compliance - verifying orders against active contractual agreements.
- Shipping documentation - preparing and issuing accurate international shipping paperwork.
- Customer credit management - issuing credits related to AQ complaints or invoice corrections.
- Overdue account follow‑up - issuing account statements and reminders to overdue customers.
- ERP data maintenance - creating and updating customer records, pricing, and master data.
- Quality complaint handling - coordinating returns, verifying documentation, and ensuring timely closure of cases.
- Product recall support - assisting with customer notifications, data archiving, and return coordination.
- Documentation archiving - maintaining organised records for audit purposes.
- Sales team support - providing administrative and operational assistance as required.
- Team coverage - supporting colleagues during periods of absence.
Candidate Profile
The successful candidate will demonstrate professionalism, accuracy, and strong communication skills. They will be comfortable working within a fast‑paced international environment and committed to maintaining high operational standards. Key attributes include:
- Attention to detail and a methodical approach.
- Strong IT proficiency, including confident use of digital systems, and Microsoft Excel.
- Clear, empathetic communication skills.
- Accountability and a strong sense of responsibility.
This position plays a vital part in ensuring that essential medical products reach customers worldwide efficiently and accurately. It offers the opportunity to contribute to a high‑performing team and support operations that directly impact patient care and safety. If you enjoy working across teams, solving customer issues quickly, and keeping international orders and shipments running smoothly, we would love to hear from you.
Export Customer Service Support employer: Gi Group (UK)
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