At a Glance
- Tasks: Engage with water companies, build relationships, and influence positive changes for business customers.
- Company: Join CCW, the independent voice for water consumers in England & Wales.
- Benefits: Enjoy hybrid working, generous leave, health perks, and a supportive work culture.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make a real impact on water services while developing your career in a dynamic environment.
- Qualifications: Strong analytical skills, excellent communication, and relationship management experience required.
The predicted salary is between 40510 - 40510 £ per year.
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
Permanent | Full Time | 37 hours per week
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.
About CCW
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).
CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).
The Role
The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.
Key responsibilities
- Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems.
- Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers.
- Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and elevate issues.
- Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels.
- Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required.
The Person
Essential Skills & Experience
- Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills.
- Planning & organisation - Ability to manage workload, resources and time effectively.
- Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders.
- Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships.
- Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers.
Benefits & Offering
- Hybrid working policy - 8 days per month office‑based; remainder from home.
- 25 days annual leave plus 10½ days public and privilege holidays.
- Flexi time is available, with the ability to accrue and take time off in lieu throughout the year.
- Generous Civil Service Pension.
- Health & Fitness allowance.
- Paid allowance days for voluntary work.
- Wellbeing Hour once a month.
- Onsite coffee shop.
- Free eye test every 2 years and annual flu jab.
How to Apply
Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact.
Closing date: 23.07.26
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gi Group (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gi Group (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Relationship Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gi Group (UK):Your cover letter is your chance to shine! Tell us why you want to work at Gi Group (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gi Group (UK)!
How to prepare for a job interview at Gi Group (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
