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For Companies At a Glance
- Tasks: Provide 1st line technical support and deliver exceptional customer service.
- Company: Join a well-established business in an exciting industry.
- Benefits: Weekly pay, free parking, and Monday to Friday hours.
- Why this job: Gain valuable experience in a dynamic technical support role.
- Qualifications: Previous technical support experience and strong communication skills.
- Other info: Opportunity for growth in a supportive and inclusive environment.
Overview
Technical Support
Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.
Compensation and Hours
Pay: £12.50 per hour – £15.28 per hour (Dependent on experience)
Hours: Monday to Friday, 37.5 hours a week.
Benefits
- Weekly pay
- Free on site parking
- Monday to Friday
- Working for a well established business in an exciting industry
Duties
- Deliver exceptional customer service at all times and seek managerial support when necessary.
- Prioritise support requirements
- Answer technical help-line calls to provide customers with advice on products
- Identify customer needs, solving fault queries
- Product selection guidance
- Installation and programming advice
- Respond efficiently to email enquiries and call-back requests
- Record information about calls to improve service management
Requirements
- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position
If you are interested, please call our branch on 01256 810400 or apply online today!
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
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Technical Support employer: GI Group Main Account
Contact Detail:
GI Group Main Account Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Get your tech game on! Brush up on your technical knowledge and customer service skills. The better you understand the products and how to help customers, the more confident you'll be during interviews.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable answering common technical support questions and improve your communication skills.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local tech meetups. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and communication skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support position. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and provide exceptional customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and ensures your application lands right where it needs to be. Don’t miss out on this opportunity!
How to prepare for a job interview at GI Group Main Account
✨Know Your Tech
Brush up on the technical aspects related to the products you'll be supporting. Familiarise yourself with common issues and solutions, as well as any specific tools or software the company uses. This will help you answer questions confidently and demonstrate your expertise.
✨Customer Service Focus
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Practice Common Scenarios
Prepare for typical scenarios you might encounter in a technical support role. Role-play with a friend or family member to practice answering calls and troubleshooting issues. This will help you feel more comfortable during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
