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GI Group is recruiting on-site Engagement Officers to support a public sector organisation in Oxford. This is a frontline, non-digital operational role focused on resident engagement, case support and accurate record keeping, helping to ensure work progresses smoothly and in line with required procedures.

Key Responsibilities

• Deliver face-to-face engagement with residents, including inductions, providing information and completing required documentation.
• Identify and support vulnerable individuals, working with relevant teams and signposting to appropriate services.
• Act as an on-site point of contact, liaising with internal teams and partner stakeholders to support progress and resolve queries.
• Maintain accurate, timely records of interactions and updates on IT systems to support reporting and case progression.
• Work safely and professionally, following security, safeguarding and confidentiality requirements at all times.
• Provide general administrative support (e.g., inbox management, answering phone calls) and elevate issues where appropriate.
• Strong verbal and written communication skills.
• Leadership potential and the ability to manage challenging situations calmly and professionally.
• Flexibility, adaptability and strong problem-solving skills.
• Competent using Microsoft Word, Outlook and Excel.
• High attention to detail and confidence maintaining accurate records.

Training / Requirements

• Personal Safety Training Level 2 and SPEAR training
• Ability to meet enhanced background checking requirements (details shared during the recruitment process)

Working Pattern (Shift Working - Full Flexibility Required)

This role requires full flexibility. Candidates must be available for all scheduled shifts and cannot select preferred shifts.

• Rota covers 07:00-20:00 (Monday to Friday)
• Rota covers 09:00-17:00 (Saturday and Sunday)
• 1 in 3 weekends required (both Saturday and Sunday)

Hiring Contact

Joanne Smith

Agency

GI Group Recruitment Ltd

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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