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For Companies At a Glance
- Tasks: Manage hire operations and support customers to drive business growth.
- Company: A growing plant and tool hire business in Cardiff.
- Benefits: Competitive salary, quarterly bonuses, and a loyalty bonus scheme.
- Other info: Flexible and proactive environment with opportunities for career advancement.
- Why this job: Join a dynamic team and make a real impact in the hire industry.
- Qualifications: Experience in hire operations or similar roles with strong communication skills.
The predicted salary is between 29000 - 31000 £ per year.
A growing plant and tool hire business is looking for an experienced Hire Controller to join its Cardiff depot. This is a key operational role, ensuring the smooth running of the hire desk, supporting customers, and helping drive business growth. If you have experience in hire operations, fleet management, or customer-facing depot roles, this could be the perfect next step in your career.
Key Responsibilities
- Manage depot hire operations, ensuring high service standards
- Oversee hire fleet stock levels and maximise availability to meet business needs
- Audit and quality manage hire contracts, including new hires and off-hires
- Handle customer enquiries and support sales activities
- Support logistics and transport coordination for efficient service delivery
- Identify new business opportunities and contribute to sales growth targets
- Assist the depot team when the Depot Manager is unavailable
Skills & Experience
- Experience in hire operations or similar depot/branch management role
- Strong organisation and communication skills
- Ability to develop customer relationships and negotiate effectively
- Confident working independently and under pressure
- Competent with IT and systems relevant to hire or fleet management
- Experience in selling products or services to end users is a plus
- Flexible and proactive approach to support business objectives
- Experience in plant, tool, or construction hire is desirable but not essential, if you have the right operational and customer-focused experience, you can succeed in this role.
Benefits
- Competitive salary: £29,000-£31,000 quarterly sales bonus
- Loyalty bonus scheme
- 32 days holiday
Hire Controller employer: GI Group Main Account
Contact Detail:
GI Group Main Account Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the plant and tool hire industry. You never know who might have a lead on that perfect Hire Controller role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their fleet management processes and customer service standards. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Hire Controller, you'll need to build relationships with customers and negotiate effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hire operations or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hire Controller role. Share specific examples of how you've managed hire operations or supported customers in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can engage effectively with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GI Group Main Account
✨Know Your Hire Operations
Make sure you brush up on your knowledge of hire operations and fleet management. Be ready to discuss your previous experiences in these areas, as they are crucial for the role. Think about specific examples where you improved service standards or managed stock levels effectively.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare to demonstrate your ability to build relationships and handle enquiries. Have a few anecdotes ready that highlight your negotiation skills and how you've successfully supported sales activities in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to logistics and transport coordination. Practice how you would respond to challenges like managing unexpected stock shortages or dealing with difficult customers. This will show your problem-solving skills and proactive approach.
✨Highlight Your IT Competence
Familiarise yourself with any relevant IT systems used in hire or fleet management. Be prepared to discuss your experience with these tools and how they can help streamline operations. If you’ve used specific software before, mention it to demonstrate your technical proficiency.