At a Glance
- Tasks: Manage customer enquiries and support the order lifecycle in a fast-paced environment.
- Company: Join a leading global organisation in the scientific and healthcare sector.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
- Why this job: Be a key point of contact and make a real difference in customer service.
- Qualifications: 2+ years in customer service, strong Microsoft Office skills, and ERP/CRM experience.
The predicted salary is between 31500 - 38500 £ per year.
- Job
- Title: Senior Customer
- Service
- Administrator
- Hours: Monday to Friday,
37.5hrs
Start: ASAP GI Group are recruiting for a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector.
This is a full-time 12-month contract offering remote working (Hemel Hempstead base) and a fast-paced role supporting customers across the full service and order lifecycle.
You will be a key point of contact for customers and internal stakeholders, ensuring a high standard of service delivery.
The role includes managing customer relationships, processing orders and contracts, handling tenders and quotations, coordinating shipments, and maintaining accurate documentation and system records.
You'll also contribute to continuous improvement initiatives.
Key responsibilities
- Manage customer enquiries and provide clear, proactive updates.
- Process orders, quotations, tenders, and contracts accurately and on time.
- Coordinate shipments and liaise with internal teams to support fulfilment.
- Maintain accurate documentation and customer/order data.
- Use ERP/CRM systems to manage workflows and keep records up to date.
- Support process improvement and ensure consistent service quality.
Essential requirements
- Minimum 2 years' customer service or administrative experience in a similar role.
- Strong Microsoft Office skills (Excel, Word, Power Point, Outlook).
- Experience with ERP systems (SAP or QAD).
- Experience with CRM platforms (Salesforce).
- Excellent written and verbal communication skills (fluent English).
- Strong attention to detail, accuracy, and document control.
- Able to manage multiple priorities and deadlines.
- Comfortable working independently in a remote setting, while collaborating with teams.
Desirable
- Experience in tender/bid documentation and contract administration.
- Knowledge of GMP, ISO standards, or quality systems.
- Experience in pharmaceutical, healthcare, scientific, or regulated environments.
- Relevant qualifications/certifications (business administration, science, or related fields beneficial).
- Attention to Detail & Documentation Accuracy.
- Organisation, prioritisation & multitasking.
Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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Senior Customer Service Administrator in Hemel Hempstead employer: GI Group Main Account
As a Class 2 Driver with us in Peterborough, you'll join a supportive and dynamic work environment that values reliability and enthusiasm. We offer flexible working hours, including full-time, part-time, and weekend shifts, along with competitive pay rates and weekly payments. Our commitment to employee growth means that newly qualified drivers are welcome, ensuring you have the opportunity to develop your skills while delivering exceptional service across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Administrator in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GI Group Main Account. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GI Group Main Account before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Administrator in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GI Group Main Account:Your cover letter is your chance to shine! Tell us why you want to work at GI Group Main Account specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GI Group Main Account!
How to prepare for a job interview at GI Group Main Account
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
