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- Tasks: Manage hire operations and support customers in a dynamic environment.
- Company: Growing plant and tool hire business in Cardiff.
- Benefits: Competitive salary, quarterly bonuses, 32 days holiday, and perks.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Join a key role that drives business growth and customer satisfaction.
- Qualifications: Experience in hire operations or similar roles with strong communication skills.
The predicted salary is between 29000 - 31000 £ per year.
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 04/04/2026
About this job
Plant/Tool Hire Cardiff £29,000-£31,000 Quarterly Bonus
A growing plant and tool hire business is looking for an experienced Hire Controller to join its Cardiff depot. This is a key operational role, ensuring the smooth running of the hire desk, supporting customers, and helping drive business growth. If you have experience in hire operations, fleet management, or customer‑facing depot roles, this could be the perfect next step in your career.
Key Responsibilities
- Manage depot hire operations, ensuring high service standards
- Oversee hire fleet stock levels and maximise availability to meet business needs
- Audit and quality manage hire contracts, including new hires and off‑hires
- Handle customer enquiries and support sales activities
- Support logistics and transport coordination for efficient service delivery
- Identify new business opportunities and contribute to sales growth targets
- Assist the depot team when the Depot Manager is unavailable
Skills & Experience
- Experience in hire operations or similar depot/branch management role
- Strong organisation and communication skills
- Ability to develop customer relationships and negotiate effectively
- Confident working independently and under pressure
- Competent with IT and systems relevant to hire or fleet management
- Experience in selling products or services to end users is a plus
- Flexible and proactive approach to support business objectives
- Experience in plant, tool, or construction hire is desirable but not essential
If you have the right operational and customer‑focused experience, you can succeed in this role.
Benefits
- Competitive salary: £29,000-£31,000 quarterly sales bonus
- Loyalty bonus scheme
- 32 days holiday (including bank holidays)
- Pension (auto‑enrolment)
- Group life assurance (3x salary, after probation)
- PerkBox & birthday gift
- Working hours: 7:30am - 5:00pm
Hire Controller in Cardiff employer: GI Group Main Account
Contact Detail:
GI Group Main Account Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the plant and tool hire industry. You never know who might have a lead on that perfect Hire Controller role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their fleet management processes and customer service standards so you can show off your knowledge and how you can contribute to their growth.
✨Tip Number 3
Practice your communication skills! As a Hire Controller, you'll need to handle customer enquiries and support sales activities. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Controller in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight your experience in hire operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing depot operations and customer service.
Showcase Your Skills: Don’t forget to showcase your strong organisation and communication skills in your application. We’re looking for someone who can handle pressure and develop customer relationships, so make sure these qualities come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at GI Group Main Account
✨Know Your Hire Operations
Make sure you brush up on your knowledge of hire operations and fleet management. Be ready to discuss your previous experiences in these areas, as they are crucial for the role. Think about specific examples where you improved service standards or managed stock levels effectively.
✨Showcase Your Customer Skills
This role is all about customer interaction, so be prepared to demonstrate your communication skills. Share stories that highlight how you've built relationships with customers or handled enquiries successfully. Remember, it's not just about answering questions; it's about showing you can connect with clients.
✨Be Ready for Problem-Solving
Expect questions that assess your ability to think on your feet. Prepare scenarios where you had to resolve issues under pressure, especially related to logistics or service delivery. This will show your potential employer that you can handle the fast-paced environment of a hire desk.
✨Research the Company
Familiarise yourself with the plant and tool hire industry, and specifically the company you're interviewing with. Understanding their business model and recent developments will help you tailor your answers and show genuine interest. Plus, it gives you a chance to ask insightful questions at the end of the interview.