At a Glance
- Tasks: Support customer accounts and resolve queries in a dynamic team environment.
- Company: Join a leading company in the clinical and industrial sector.
- Benefits: Earn £15.00 per hour with hybrid working options and a 10-month contract.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Make a difference by enhancing customer experiences and building strong relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 30000 € per year.
Gi Group are recruiting on behalf of our client for a Customer Service Assistant to support Clinical and Industrial customer accounts across the UK. You will manage customer accounts, ensuring effective communication and timely resolution of delivery delays, technical queries and finance issues. You will work closely with internal teams to maintain high service levels and strong customer relationships.
Location: Basingstoke, RG24 (hybrid - 4 days on site, 1 day WFH)
Hours: Mon-Thu 09:00-17:00, Fri 09:00-15:30 (45‑minute break)
Pay: £15.00 per hour
Contract: 10 months initially
Key Responsibilities:
- Maintain and update customer master data for accuracy and compliance
- Raise quotations, orders and schedule agreements
- Handle telephone and email enquiries, resolving queries and complaints
- Liaise with Distribution, Planning, Finance and Sales Operations to manage stock, pricing and payments
- Track deliveries via couriers and the SOLU website
- Manage a shared mailbox and support daily operational meetings
- Contribute to LOTIF targets and uphold health, safety and environmental standards
Personal Attributes:
- Proven experience in a customer‑facing, team‑based role
- Highly organised with strong communication and problem‑solving skills
- Excellent attention to detail
- Intermediate to advanced Microsoft Word and Excel skills
- Experience in pharmaceutical customer service or with Eskay/Eskea systems is an advantage
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or any other protected characteristic.
Customer Service Assistant in Basingstoke employer: GI Group Main Account
As a Customer Service Assistant in Basingstoke, you will join a dynamic team that values collaboration and excellence in service delivery. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee development ensures you have opportunities to grow your skills in a supportive environment. With competitive pay and a focus on maintaining strong customer relationships, we offer a rewarding experience for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show that you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you’ve resolved issues or improved customer satisfaction. We want you to be ready to showcase your problem-solving skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Assistant in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our goals at StudySmarter. Keep it friendly and professional!
Showcase Your Skills:Don’t forget to mention your Microsoft Word and Excel skills, as well as any experience with pharmaceutical customer service. We love seeing candidates who are organised and detail-oriented!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GI Group Main Account
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with the key responsibilities listed in the job description, like managing customer accounts and resolving queries. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your skills. Think of examples from your past experiences where you effectively resolved customer issues or collaborated with teams. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail, as these are crucial for the role. You might want to bring along a notepad or digital device to jot down important points during the interview. This shows that you’re proactive and ready to take notes on how to improve customer service.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for tracking deliveries, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.
