Venue Operations Co-Ordinator & Programmer

Job Title:Venue Operations Co-ordinator & Programmer

Dated: 20/10/2026

Closing Date: 03/11/2026

Contract:Full time – hybrid working

Location:Based in the South West working from home and from venue offices on set days, withUK travel as requested to meet the requirements of the role

Responsible To:Director of Venues

Staff Controlled:None

Salary:£31,500 per annum

JOB DESCRIPTION

Job Title:Venue Operations Co-ordinator & Programmer

Dated: 20/10/2026

Closing Date: 03/11/2026

Contract:Full time – hybrid working

Location:Based in the South West working from home and from venue offices on set days, withUK travel as requested to meet the requirements of the role

Responsible To:Director of Venues

Staff Controlled:None

Salary:£31,500 per annum

COMPANY OVERVIEW

With a foundation built on senior leadership roles at some of the UK’s largest entertainment companies, Ghostwriter brings high-level industry expertise combined with a fiercely independent spirit. With an eco-system comprising of three pillars – Venue Partnerships, Consultancy and Pink Dot, we are firmly embedded in the UK’s live music & event

industry.

At the heart of our venue partnerships is an innovative, artist first model, tailored to a diverse portfolio of spaces. Leveraging extensive industry knowledge, we provide a “head office function” for our partner venues, implementing robust systems and processes to ensure they are safe, efficient, financially viable, competitively positioned, well marketed, programmed and operationally flexible.

Our promotions arm, Pink Dot, acts as both a promoter in our own right and as a consultant for our clients representing their vision, successfully bringing to life a wide variety of projects, venues, and events.

Whether providing consultancy for a venue or at an event in a green field site, at any scale or size, our approach and objective remain the same; safe and memorable experiences, professionally delivered, for artists, promoters, partners, and above all else, music fans like us! Regardless of the project, we stand in the background and help our clients venues, brands and events shine.

KEY RESPONSIBILITIES

• Administration, coordination and support for a wide range of partner events and consultancy projects.
• Primary diary holder for assigned partner venues.
• Preparation of financial paperwork including event forecasts, settlements and P&L reporting for partner venues.

1. GENERAL DUTIES

• Represent Ghostwriter and assigned partner venues to the wider industry, building relationships with promoters and users, raising the venues’ profiles
• Act as the primary contact for the assigned venue diaries maximising profitability and number of events
• Issuing provisional and final show settlement invoices to promoters, ensuring all related costs and invoices are submitted to the finance department for processing
• Generating monthly P&L summary reports and business reviews for external clients
• To hold and efficiently manage the day-to-day venue diaries acting as the main point of contact for external venue users. Tasks include responding to enquiries and managing pencils and challenges.
• Confirming events and issuing contracts of hire
• Assessing all incoming event pencils for suitability and risk to clients
• Working closely with the venues teams to ensure that all events are delivered to a high standard
• Booking operational event staff where required
• Liasing with GW’s internal promoters and external promoters to drive trade through partner venues
• Keeping abreast of events in competing venues and produce competition analysis reports
• Liaising with the venues and the GW’s operations department to control costs and maximise revenues
• Liaise with internal departments to ensure the venues and events are properly supported with event delivery and communications including operations, marketing and production.
• Act as Ghostwriter Venue Rep where required ensuring all partner venues operate to a high standard and in line with GW protocols. This may include overnight travel
• Support the implementation of GW policies and procedures with new venue partners

2. OTHER DUTIES

• Support GW consultancy and outdoor event projects including ‘on site’ roles around the UK
• Liaise with internal teams, artists, and partners to ensure a smooth flow of communication and collaboration
• Contribute to staff meetings and assist in general business administration tasks as needed
• Assist in business development by helping evaluate potential new business opportunities
• Represent Ghostwriter to the music industry and clients, maintaining strong relationships within the sector
• Other reasonable duties as and when required, including for the avoidance of doubt duties for or on behalf of Giglab, company number 16755877

KEY SKILLS AND QUALIFICATIONS

• Excellent knowledge and passion for music
• Experience of managing venue diaries
• Venue operations experience
• Software skills with experience in using tools like Microsoft Word, Excel, Docusign and workflow systems
• Excellent communication and interpersonal skills
• Ability to work independently as well as collaboratively within a team
• Creative thinking and problem-solving abilities
• Attention to detail and ability to manage multiple tasks efficiently

OPPORTUNITIES FOR GROWTH

• Potential for career development within the company
• Opportunities to work on high-profile events and projects
• Professional development and training programs

PERFORMANCE METRICS

Success in this role will be measured by:

• Achievement of operational profitability and targets
• Success of the relationship with the client and the clients’ level of satisfaction.
• The delivery of completed and accurate event-based paperwork.
• Commercial expansion of the client’s and partner venues diaries.
• Statutory matters (including licensing and health and safety) being observed and reported on as required.

BENEFITS

• Competitive salary
• Professional development opportunities
• Hybrid working
• Employee Assistance Programme
• Attendence at Industry Events

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