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- Tasks: Assist clients via phone and email, manage mail, and handle invoicing.
- Company: Join a dynamic team at Ghost Mail, a leader in mailing services.
- Benefits: Full training provided, supportive environment, and Monday to Friday hours.
- Why this job: Be part of a busy office and make a difference for clients worldwide.
- Qualifications: Good IT skills and a confident telephone manner required.
The predicted salary is between 24000 - 36000 £ per year.
Ghost Mail provides Registered Office, Mailing Address & Mail Forwarding Services to thousands of companies and individuals worldwide.
We are seeking someone to join our small Customer Service team in a very busy office in Kington, Herefordshire.
The role will be quite varied, including:
- Providing assistance to clients, and prospective clients by phone and email.
- Receiving, allocating and forwarding client mail, by post, mail scan & email, and courier.
- Invoicing Clients and administering client accounts on our accounts facility, QuickBooks Online.
The position requires good IT skills (on Windows based PCs) and a confident, clear telephone manner.
The position is for 40 hours per week, daytimes Monday to Friday.
Full training will be given.
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Customer Service employer: Ghost Mail Ltd
Contact Detail:
Ghost Mail Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ghost Mail. Understand their services and values so you can show how you fit into their team. It’ll help you stand out!
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of client interaction over the phone, try role-playing with a friend. This will help you sound confident and clear when you’re speaking to potential clients.
✨Tip Number 3
Show off your IT skills! Brush up on QuickBooks Online and any other relevant software before your interview. Being able to demonstrate your tech-savviness will definitely give you an edge.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you’re genuinely interested in joining our team at Ghost Mail, and it makes the process smoother for everyone.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in customer service roles.
Tailor Your Application: Make sure to customise your application for the Customer Service role at Ghost Mail. Highlight any relevant experience you have with client interactions, especially over the phone and via email.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ghost Mail Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Ghost Mail. Understand their services, values, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your IT Skills
Since the role requires good IT skills, be prepared to discuss your experience with Windows-based PCs and any relevant software. If you've used QuickBooks Online or similar tools before, mention specific tasks you've completed to demonstrate your proficiency.
✨Practice Your Telephone Manner
A confident and clear telephone manner is crucial for this position. Consider doing a mock phone call with a friend where you practice answering common customer queries. This will help you feel more comfortable and sound professional during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like in the office. This shows that you're engaged and serious about finding the right fit for both you and Ghost Mail.