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- Tasks: Coordinate IT and telephony projects, ensuring timely and budget-friendly delivery.
- Company: Join a dynamic team in a leading technology services environment.
- Benefits: Enjoy 21 days holiday, birthday off, gym discounts, and a pension scheme.
- Other info: We value diversity and support applicants with disabilities.
- Why this job: Make an impact by managing exciting projects and collaborating with diverse teams.
- Qualifications: 2+ years in project coordination, with IT or telecoms experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and proactive Service Delivery Coordinator to join our Projects Team. You will play a central role in planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations.
- Coordinate end-to-end delivery of IT infrastructure and managed service projects.
- Develop and maintain detailed project plans, schedules and resource plans using standard PM tools.
- Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholders.
- Liaise with technical engineers, third-party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycle.
- Support the Head of Projects on larger, complex projects as required.
- Coordinate the deployment and onboarding of business telephony and UC solutions.
- Oversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed off.
- Coordinate user training scheduling and go-live support activities in collaboration with the technical team.
- Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review.
Requirements:
- 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environment.
- Demonstrable experience coordinating IT infrastructure or telephony/UC deployment projects.
- Proficiency with project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar).
- Solid understanding of ITIL principles and IT service delivery lifecycle.
- PRINCE2 Foundation, AgilePM, or equivalent project management qualification (or working towards).
- Experience using Microsoft 365 suite, including SharePoint and Teams, for project collaboration.
- Understanding of networking fundamentals (LAN/WAN, firewalls, VPNs) in a managed services context.
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced Company Sick Pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- Pension Scheme.
- Free On-Site Parking.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities.
Service Manager - Management Accounting in Abingdon employer: GHM Communications
Contact Detail:
GHM Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Management Accounting in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and telecoms sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your project management skills! When you get the chance to chat with potential employers, highlight your experience with tools like ConnectWise or Microsoft Project. Share specific examples of how you've successfully delivered projects on time and within budget.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL principles and the service delivery lifecycle. Be ready to discuss how you’ve applied these concepts in your previous roles. This will show that you’re not just a fit for the role, but that you understand the bigger picture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Service Manager - Management Accounting in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your project coordination experience and any relevant IT or telecoms projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Projects Team. Be sure to mention your understanding of ITIL principles and any project management qualifications you have.
Showcase Your Tools Proficiency: We love seeing candidates who are familiar with project management tools like ConnectWise or Microsoft Project. Make sure to mention your proficiency with these tools in your application, as it shows you're ready to hit the ground running!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at GHM Communications
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the types of IT and telephony projects the company handles. Familiarise yourself with their project management tools and methodologies, as well as any specific technologies mentioned in the job description. This will help you speak confidently about your relevant experience.
✨Showcase Your Coordination Skills
Be prepared to discuss specific examples of how you've successfully coordinated projects in the past. Highlight your ability to manage timelines, budgets, and resources effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.
✨Understand ITIL and Project Management Principles
Brush up on ITIL principles and the project delivery lifecycle, as these are crucial for the role. Be ready to explain how you've applied these concepts in your previous roles, especially in relation to service delivery and client satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.