At a Glance
- Tasks: Coordinate IT and telephony projects, ensuring timely and budget-friendly delivery.
- Company: Join a dynamic team at a leading tech service provider in Abingdon.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and a birthday day off!
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Be the backbone of exciting projects and make a real difference for clients.
- Qualifications: 2+ years in project coordination with strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Abingdon
Salary: £28,000 - £30,000
We are looking for an organised and proactive Service Delivery Coordinator to join our Projects Team. You will play a central role in planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations.
Responsibilities:
- Coordinate end-to-end delivery of IT infrastructure and managed service projects
- Develop and maintain detailed project plans, schedules and resource plans using standard PM tools
- Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholders
- Liaise with technical engineers, third-party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycle
- Support the Head of Projects on larger, complex projects as required
- Coordinate the deployment and onboarding of business telephony and UC solutions
- Oversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed off
- Coordinate user training scheduling and go-live support activities in collaboration with the technical team
- Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review
- Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery
Skills Required:
Essential:
- 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environment
- Demonstrable experience coordinating IT infrastructure or telephony/UC deployment projects
- Excellent communication skills and strong attention to detail
- Proficiency with project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar)
- Solid understanding of ITIL principles and IT service delivery lifecycle
Desirable:
- Exposure to business telephony platforms such as Evonex, Callswitch, 3CX, Gamma Horizon
- PRINCE2 Foundation, AgilePM, or equivalent project management qualification (or working towards)
- Experience using Microsoft 365 suite, including SharePoint and Teams, for project collaboration
- Understanding of networking fundamentals (LAN/WAN, firewalls, VPNs) in a managed services context
- Experience in a client-facing capacity within a technology business
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Pension Scheme
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Delivery Coordinator in Abingdon employer: GHM Communications
Join a dynamic team in Abingdon as a Service Delivery Coordinator, where you'll play a pivotal role in delivering IT and telephony projects that exceed client expectations. Our supportive work culture fosters professional growth with opportunities for training and development, alongside a comprehensive benefits package including enhanced sick pay, a buy holiday scheme, and an annual salary review. Experience a workplace that values diversity and inclusivity, ensuring every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Abingdon
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on showcasing your project coordination skills and how you can contribute to the team.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences in your conversations. Show them you understand their needs and how you can help deliver successful projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Service Delivery Coordinator in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Coordinator role. Highlight your project coordination experience and any relevant IT or telecoms background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Projects Team. Share specific examples of your past projects and how you’ve ensured on-time, on-budget delivery.
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication skills. Clear, concise language will help us see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GHM Communications
✨Know Your Projects Inside Out
Before the interview, make sure you understand the key responsibilities of a Service Delivery Coordinator. Familiarise yourself with project management tools and methodologies mentioned in the job description, like ITIL principles and project management software. This will help you speak confidently about your experience and how it aligns with their needs.
✨Showcase Your Communication Skills
As a Service Delivery Coordinator, communication is key. Prepare examples of how you've effectively liaised with technical teams, vendors, and clients in past roles. Think of specific situations where your communication made a difference in project outcomes, and be ready to share these during the interview.
✨Be Proactive About Problem-Solving
The role requires identifying and escalating risks proactively. Come prepared with examples of challenges you've faced in previous projects and how you addressed them. Highlight your ability to think on your feet and ensure that projects stay on track, which is crucial for this position.
✨Demonstrate Your Organisational Skills
Since the job involves coordinating multiple projects, it's essential to showcase your organisational abilities. Bring along a sample project plan or timeline you've created in the past, if possible. Discuss how you prioritise tasks and manage resources to ensure timely delivery, as this will resonate well with the interviewers.
