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- Tasks: Coordinate IT and telephony projects, ensuring timely and budget-friendly delivery.
- Company: Join a dynamic team focused on innovative service delivery in tech.
- Benefits: Enjoy 21 days holiday, birthday off, gym discounts, and a pension scheme.
- Other info: We value diversity and support applicants with disabilities.
- Why this job: Make a real impact by managing exciting projects and collaborating with diverse teams.
- Qualifications: 2+ years in project coordination, with IT or telecoms experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an organised and proactive Service Delivery Coordinator to join our Projects Team. You will play a central role in planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations.
- Coordinate end-to-end delivery of IT infrastructure and managed service projects.
- Develop and maintain detailed project plans, schedules and resource plans using standard PM tools.
- Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholders.
- Liaise with technical engineers, third-party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycle.
- Support the Head of Projects on larger, complex projects as required.
- Coordinate the deployment and onboarding of business telephony and UC solutions.
- Oversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed off.
- Coordinate user training scheduling and go-live support activities in collaboration with the technical team.
- Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review.
Requirements:
- 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environment.
- Demonstrable experience coordinating IT infrastructure or telephony/UC deployment projects.
- Proficiency with project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar).
- Solid understanding of ITIL principles and IT service delivery lifecycle.
- PRINCE2 Foundation, AgilePM, or equivalent project management qualification (or working towards).
- Experience using Microsoft 365 suite, including SharePoint and Teams, for project collaboration.
- Understanding of networking fundamentals (LAN/WAN, firewalls, VPNs) in a managed services context.
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced Company Sick Pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- Pension Scheme.
- Free On-Site Parking.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities.
Director, Customer Service Delivery in Abingdon employer: GHM Communications
Contact Detail:
GHM Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Service Delivery in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their service delivery processes and think of examples from your experience that align with what they do. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your project coordination experience clearly, especially in IT and telecoms, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and are familiar with our processes.
We think you need these skills to ace Director, Customer Service Delivery in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project coordination, especially within IT and telecoms. We want to see how your skills align with the role of Service Delivery Coordinator!
Showcase Your Tools: Mention any project management tools you’ve used, like ConnectWise or Microsoft Project. We love seeing candidates who are familiar with the tools that help us keep projects on track!
Highlight Relevant Experience: Don’t forget to detail your experience with IT infrastructure and telephony projects. We’re looking for someone who can hit the ground running, so make it clear how your background fits the bill.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GHM Communications
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the types of IT and telephony projects the company handles. Familiarise yourself with their project management tools and methodologies, as well as any specific technologies mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Coordination Skills
Be ready to discuss your previous experience in project coordination or delivery. Prepare specific examples where you successfully managed project timelines, budgets, and resources. Highlight how you proactively identified risks and communicated with stakeholders, as this is crucial for the role.
✨Understand ITIL and Networking Basics
Brush up on ITIL principles and the IT service delivery lifecycle, as well as networking fundamentals like LAN/WAN and VPNs. Being able to speak confidently about these topics will set you apart from other candidates and show that you have a solid foundation for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the projects, and the company's future direction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.