At a Glance
- Tasks: Lead the Concierge team to create unforgettable guest experiences at a luxury hotel.
- Company: The Fife Arms, a unique luxury hotel blending art, culture, and hospitality.
- Benefits: Competitive salary, 30 days holiday, complimentary stays, and generous staff discounts.
- Other info: Join a dynamic team with tailored career development opportunities.
- Why this job: Shape immersive experiences and elevate guest journeys in a stunning Scottish setting.
- Qualifications: Experience in luxury hospitality, strong leadership, and exceptional communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: The Fife Arms, Braemar, Scotland
About the Role
We are seeking an exceptional Head Ghillie (Head Concierge) to lead and inspire our Concierge team at The Fife Arms. This is a rare opportunity to shape and deliver truly individual, immersive guest experiences in one of the world’s most distinctive luxury hotels. Combining a passion for service with strong commercial instinct, you will elevate every stage of the guest journey—while driving revenue through curated experiences, partnerships, and bespoke services. Working closely with the Deputy General Manager, Front of House Manager, and Reservations & Revenue Manager, you will position the Ghillie team at the heart of the guest experience, acting as both host and storyteller for everything the hotel and local area have to offer.
Key Responsibilities
- Leadership and Operations
- Lead and inspire the Ghillie (Concierge) team, ensuring seamless daily operations
- Maintain exceptional service standards, presentation, and professionalism
- Oversee the Head Driver and driving team, ensuring a premium experience across all transport services
- Guest Experience
- Deliver intuitive, personalised service, anticipating guest needs at every touchpoint
- Build and share expert knowledge of the hotel, local culture, heritage, and experiences
- Create memorable, meaningful experiences that define each guest’s stay
- Commercial Performance
- Drive revenue across experiences, transport, and third-party partnerships
- Ensure all offerings are commercially viable, competitively priced, and aligned with business targets
- Identify opportunities to maximise guest spend through thoughtful upselling
- Partnerships and Experiences
- Build and nurture relationships with best-in-class local suppliers and partners
- Curate distinctive, high-quality experiences that set the hotel apart
- Regularly review performance to ensure both quality and profitability
- Team Development
- Coach and develop the team to deliver exceptional service and commercial results
- Deliver training in product knowledge, storytelling, and sales techniques
- Monitor performance and support continuous improvement
- Compliance and Operations
- Ensure full compliance with Health and Safety and company standards
- Manage supplier compliance, equipment, and departmental resources
- Support duty management responsibilities when required
- Oversee vehicle standards and staff shuttle operations in collaboration with the Head Driver
About You
- You are a dynamic and creative hospitality professional who thrives in a luxury environment and leads with confidence and authenticity.
- Proven experience in a similar role within a luxury hotel or resort
- Strong commercial awareness with a track record of driving revenue
- Inspirational leadership style with the ability to develop high-performing teams
- Exceptional communication, organisation, and problem-solving skills
- Passion for delivering unique and memorable guest experiences
- High attention to detail with a proactive, hands-on approach
- Strong IT skills (Microsoft 365 essential; Opera Cloud advantageous)
- Knowledge of LQA / Forbes standards (preferred)
- Resilient, adaptable, and comfortable working under pressure
- Full, clean UK driving licence
- Right to work in the UK (visa sponsorship not available)
What You’ll Enjoy
- Competitive salary plus TRONC and service charge (c. £4,750 per year)
- 30 days’ paid holiday
- Complimentary annual stay for you and a guest
- Discounted gym and golf membership, plus access to Scotland’s first PT Pod
- Life assurance and enhanced pension scheme
- Complimentary meals and drinks on duty
- Generous staff discounts across Artfarm locations
- Health and wellbeing support (Health Cash Plan and EAP)
- Tailored learning and career development opportunities
About The Fife Arms
Part of Artfarm, The Fife Arms is a world-renowned destination where art, culture, and hospitality come together. With 47 individually designed rooms, award-winning dining, and immersive guest experiences rooted in Scottish heritage, the hotel offers something truly distinctive. Ready to be part of something extraordinary? Apply today and help shape unforgettable experiences at The Fife Arms.
Head Ghillie (Concierge) employer: Ghillies
The Fife Arms is an exceptional employer that offers a unique opportunity to lead a passionate Concierge team in a luxury hotel setting, nestled in the stunning Scottish Highlands. With a strong focus on employee growth, competitive benefits including a generous holiday allowance, complimentary stays, and tailored career development, we foster a supportive work culture that values creativity and excellence in service. Join us to be part of a distinctive hospitality experience where your contributions will shape unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head Ghillie (Concierge)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Fife Arms or similar luxury hotels. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've created memorable moments for guests.
✨Tip Number 3
Research is key! Dive deep into The Fife Arms' offerings, local culture, and unique experiences. This knowledge will not only impress during interviews but also help you tailor your approach to fit their vision perfectly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The Fife Arms. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Head Ghillie (Concierge)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for delivering exceptional guest experiences shine through. We want to see how you can elevate the guest journey and create memorable moments that reflect our unique offerings.
Highlight Your Leadership Skills:As a Head Ghillie, you'll be leading a team, so make sure to showcase your leadership style in your application. Share examples of how you've inspired and developed teams in the past, and how you plan to do the same with us at The Fife Arms.
Demonstrate Commercial Awareness:We’re looking for someone with a strong commercial instinct. In your application, mention any experience you have in driving revenue through curated experiences or partnerships, and how you can contribute to our business targets.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Fife Arms. We can’t wait to hear from you!
How to prepare for a job interview at Ghillies
✨Know Your Stuff
Before the interview, dive deep into The Fife Arms' history, values, and unique offerings. Familiarise yourself with local culture and experiences that you can share with guests. This knowledge will not only impress but also show your genuine passion for the role.
✨Showcase Your Leadership Skills
As a Head Ghillie, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've inspired teams in the past, tackled challenges, and delivered exceptional service. Highlight your ability to coach and develop others.
✨Demonstrate Commercial Awareness
Be prepared to talk about how you've driven revenue in previous roles. Think of specific strategies you've implemented, such as upselling or creating partnerships. Show that you understand the importance of balancing guest experience with commercial performance.
✨Practice Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Think of scenarios where you had to think on your feet or handle difficult guests. Practising these responses will help you convey your adaptability and resilience under pressure.
