At a Glance
- Tasks: Be the heart of guest experiences, delivering personalised service and creating memorable moments.
- Company: Join the award-winning Fife Arms, a luxury boutique hotel in stunning Braemar.
- Benefits: Enjoy 30 days holiday, free meals, health benefits, and generous discounts across our properties.
- Other info: Career development opportunities tailored to your aspirations in a supportive environment.
- Why this job: Work in a creative team, making a real impact on guests' unforgettable stays.
- Qualifications: Experience in luxury hospitality, excellent communication skills, and a passion for local culture.
The predicted salary is between 21150 - 25850 £ per year.
Join our award-winning team at the Fife Arms!
Located in the picturesque village of Braemar, in the heart of the Cairngorms National Park, the Fife Arms is a 2 MICHELIN Keys awarded boutique 5-star hotel.
As a team, we've also been named Aberdeen City & Shire Employer of the Year and recognised in the Staff Matter category at the Northern Star Business Awards, acknowledging our commitment to creating a supportive and rewarding workplace.
We're currently looking for a
Ghillie to become part of our passionate and dedicated team.
As a Ghillie, you will be at the heart of the guest experience, acting as host, guide, and storyteller for everything the Fife Arms and the local area have to offer.
You will deliver intuitive, personalised service, anticipating guest needs and creating memorable, meaningful experiences that define each guest's stay.
Combining a passion for hospitality with excellent local knowledge and commercial awareness, you will confidently recommend and arrange bespoke experiences, activities, dining, transport, and local partnerships, while identifying opportunities to enhance each guest's journey and maximise revenue through thoughtful upselling.
You will develop expert knowledge of the hotel, local culture, heritage, and experiences, ensuring guests enjoy an authentic and unforgettable stay in one of Scotland's most distinctive luxury destinations.
You'll be surrounded by a team with a creative flair and a passion for brilliant service, all striving to go above and beyond for our guests, colleagues, and community.
Our successful Ghillie will have
- Proven experience within a similar luxury hospitality environment.
- A passion for delivering unique and memorable guest experiences.
- Excellent communication, organisation, and interpersonal skills.
- Initiative, emotional intelligence, and a proactive, hands-on approach.
- Strong knowledge of the local area or a genuine enthusiasm to learn about its culture, heritage, and experiences.
- Commercial awareness with the confidence to make personalised recommendations and identify upselling opportunities.
- High attention to detail and the ability to remain calm under pressure.
- Strong IT skills, including Microsoft 365 experience.
- The right to work in the UK. We are unable to secure a work visa for this role.
Due to the insurance requirement for leading guided driven guest tours, applicants must be 25 years or older and hold a clean UK driving licence for at least 2 years.
What's in it for you?
- 30 days holiday
- Free annual guest experience for you and a plus one
- Enhanced pension scheme
- Free food and drinks whilst on shift
- Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles, New York and Menorca
- Amazing sports and social events
- Life Assurance
- Health benefits including a Health Cash Plan and Employee Assistance Programme
- Career development opportunities tailored around your aspirations and goals
- About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth.
Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, the Fish Shop Restaurant & Fish Mongers in Ballater, the Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurants in Los Angeles and New York, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca.
Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 47 beautifully appointed bedrooms, each one a homage to place, person, or event with links to the area, along with the stunning Albamhor Spa and some of the most unique event spaces.
Dining experiences extend to the Clunie Dining Room, showcasing the art of open wood-fire cooking; The Flying Stag Pub serving local beers and Scottish favourites; Bertie's Whisky Bar; Elsa's Cocktail Bar; and our relaxed Drawing Room, all celebrating the very best local ingredients prepared by our dedicated culinary team.
Want to join the family? Apply today!
Ghillie/Concierge employer: Ghillies
The Fife Arms is an exceptional employer, offering a unique opportunity to work in a stunning 5-star hotel nestled in the Cairngorms National Park. With a strong commitment to employee well-being, we provide generous benefits such as 30 days of holiday, free meals during shifts, and tailored career development opportunities, all within a supportive and creative team environment that values passion for hospitality and local culture.
StudySmarter Expert Advice🤫
We think this is how you could land Ghillie/Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ghillies. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ghillies
Don't be shy about reaching out to Ghillies directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ghillie/Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ghillies and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ghillies
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
