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- Tasks: Support the Subsidence Team and manage claims with high standards of communication.
- Company: Join a reputable UK loss adjusting company with over 25 years of experience.
- Benefits: Enjoy a hybrid work structure, generous leave, and private health care.
- Other info: Be part of a team that values employee input and fosters a great workplace culture.
- Why this job: Kickstart your career in a supportive environment with excellent growth opportunities.
- Qualifications: Experience in claims handling and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Excellent opportunity for an experienced Subsidence Desk Technician to join a high quality Claims Management business, to develop and grow the team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims. The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits. Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well-established and highly successful organisation. We also offer career development with full exam and study support. Previous experience of Subsidence claims handling is preferred.
What will you be responsible for:
- Provide support with the Subsidence Team and wider divisions
- Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
- Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
- Report preparation and completion within the agreed SLA’s, maintaining high standards of communication, both internally and externally
- Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
- Reviewing of claims, amendments and updating within our claims system
- Respond positively to varying client requirements and changes in the wider business environment
What we need from you:
- Previous experience in a similar industry / role, handling difficult conversations
- Cert CII and/or Cert CILA, BDMA or similar
- Effective written and verbal communication skills with an ability to articulate complex issues
- Excellent customer service skills
- Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
- Good technical and problem-solving skills with an eye for identifying solutions
- Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.
- Effective time management skills and the ability to manage own workload with minimal supervision
- Quality driven – high levels of attention to detail
What we offer you in return:
- Discretionary company bonus
- A hybrid working structure that supports your work/life balance.
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday
- 5% Contributory Pension
- Private Health Care
- Death in Service
- Long service Awards
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Electric Vehicle scheme (after induction)
- Cycle to work scheme
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
- We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
Technician - HOME BASED employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician - HOME BASED
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your experience effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technician - HOME BASED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Subsidence Desk Technician role. Highlight your relevant experience in claims handling and any qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at GHG. Share specific examples of your experience with subsidence claims and how you can contribute to our high standards.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love seeing candidates who can articulate complex issues simply!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence claims before the interview. Understand the common issues, policies, and procedures involved. This will show that you're not just interested in the role but also have a genuine understanding of what it entails.
✨Show Off Your Communication Skills
Since effective communication is key in this role, prepare to demonstrate your verbal and written skills. Think of examples where you've successfully handled difficult conversations or communicated complex issues clearly. This will help you stand out as a strong candidate.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving abilities. Prepare by thinking of past experiences where you identified solutions under pressure. Highlight your technical skills and how they can be applied to real-world claims handling.
✨Time Management is Key
The job requires excellent time management skills, so be prepared to discuss how you prioritise tasks and manage your workload. Share specific examples of how you've successfully balanced multiple responsibilities in previous roles, showcasing your self-sufficiency and motivation.