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- Tasks: Manage new claims, validate contractor estimates, and oversee the repair phase.
- Company: GHG Solutions Ltd is a reputable UK loss adjusting company with over 30 years of experience.
- Benefits: Enjoy 25-30 days annual leave, private health care, and a discretionary bonus.
- Why this job: Join a passionate team in a supportive culture focused on quality and career growth.
- Qualifications: Experience in reviewing building repair estimates; strong communication and problem-solving skills required.
- Other info: Additional perks include an electric vehicle scheme and enhanced family leave policies.
The predicted salary is between 28800 - 43200 £ per year.
Excellent opportunity for an experienced insurance repair professional to join a high quality Claims Management business, to develop and grow the team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims. The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
What will you be responsible for:
- New claim registration: Reviewing data to set up new claims, appointing contractors and subsequently updating claims on our internal systems.
- Assisting in the validation of contractor estimates: Assessing the extent of work being undertaken as part of the scope relative to the original instructions and supporting photographs. Ensuring that only relevant works have been included, and that correct philosophy has been applied to the repairs.
- Managing the repair phase: Ensuring service levels are met – and proactive updates always provided back to the financial owner, and all required system fields kept fully updated throughout. This will include the end phase of the claim including invoicing and closure.
- Take ownership of contractor complaints: Ensuring all assessed and resolved promptly, with all parties kept updated and suitable action and resolution agreed.
- Work with the Supplier Services Management Team: Supporting the Network Performance Managers and Head of Supplier Services in building relationships with the network, but also in providing regular feedback and raising any issues in a timely and effective manner.
What we need from you:
- Experience of reviewing building repair estimates in the household insurance arena.
- Knowledge of construction trades, preferred but not essential.
- Good technical and problem-solving skills, identifying solutions.
- Effective written and verbal communication skills with the ability to articulate complex issues.
- Good interpersonal and organisational skills and a team player.
What we offer you in return:
- Discretionary company bonus.
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday.
- 5% Contributory Pension.
- Private Health Care.
- Death in Service.
- Long service Awards.
- EAP.
- Enhanced maternity, adoption, paternity and sick pay.
- Electric Vehicle scheme (after induction).
- Cycle to work scheme.
- GP Access 24/7.
- Career development and progression opportunities.
We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
Supplier Services Technical Advisor employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Services Technical Advisor
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in relation to household repairs. Understanding the nuances of how claims are managed will give you an edge during interviews and help you articulate your knowledge effectively.
✨Tip Number 2
Network with professionals in the insurance and construction industries. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Supplier Services Technical Advisor role.
✨Tip Number 3
Brush up on your technical skills related to building repair estimates. Being able to discuss specific examples of your experience in reviewing estimates will demonstrate your capability and confidence in the role.
✨Tip Number 4
Prepare to showcase your problem-solving abilities during the interview. Think of scenarios where you've successfully resolved issues in previous roles, as this will highlight your suitability for managing contractor complaints effectively.
We think you need these skills to ace Supplier Services Technical Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance repair and claims management. Emphasise any specific roles where you've reviewed building repair estimates or managed contractor relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your problem-solving skills and how they relate to the responsibilities of the Supplier Services Technical Advisor position.
Highlight Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully articulated complex issues in previous positions, whether in writing or verbally.
Showcase Teamwork Experience: Include instances where you've worked collaboratively with others, especially in a customer service or supply chain context. This will demonstrate your ability to be a team player, which is essential for this position.
How to prepare for a job interview at GHG Solutions Ltd
✨Showcase Your Industry Knowledge
Make sure to brush up on your understanding of the insurance repair sector, particularly in relation to household claims. Being able to discuss recent trends or challenges in the industry will demonstrate your passion and commitment to the role.
✨Prepare for Technical Questions
Expect questions that assess your technical skills and problem-solving abilities. Be ready to discuss how you would approach reviewing building repair estimates and managing contractor complaints, as these are key responsibilities of the role.
✨Demonstrate Communication Skills
Effective communication is crucial in this position. Prepare examples of how you've successfully articulated complex issues in the past, whether in writing or verbally, to show that you can handle the demands of the job.
✨Emphasise Teamwork and Interpersonal Skills
Since the role involves working closely with various teams, be prepared to share experiences that highlight your ability to collaborate and build relationships. This will show that you're a team player who can contribute positively to the company culture.
