Supplier Services Technical Advisor

Excellent opportunity for an experienced insurance repair professional to join a high-quality Claims Management business, to develop and grow the team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims. The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

What will you be responsible for:

• New claim registration: Reviewing data to set up new claims, appointing contractors and subsequently updating claims on our internal systems.
• Validation on estimates: Assisting in the validation of contractor estimates – assessing the extent of work being undertaken as part of the scope relative to the original instructions and supporting photographs. Ensuring that only relevant works have been included, and that correct philosophy has been applied to the repairs. Will have the understanding and confidence to challenge the scope directly with the contractor where issues are identified.
• Repair phase management: Managing the repair phase to ensure service levels are met – and proactive updates always provided back to the financial owner, and all required system fields kept fully updated throughout. This will include the end phase of the claim including invoicing and closure.
• Complaint Resolution: Take ownership of contractor complaints and ensure all assessed and resolved promptly, with all parties kept updated and suitable action and resolution agreed.
• Work with the Supplier Services Management Team: Supporting the Network Performance Managers and Head of Supplier Services in building relationships with the network, but also in providing regular feedback and raising any issues in a timely and effective manner.

What we need from you:

• GCSE English & Maths – strong administrative skills – Microsoft Excel, Outlook & Word.
• Experience of reviewing building repair estimates in the household insurance arena.
• Knowledge of construction trades, understanding of building pathology and a good understanding of reinstatement techniques.
• Good technical and problem-solving skills, identifying solutions.
• Effective written and verbal communication skills with the ability to articulate complex issues.
• Good interpersonal and organisational skills and a team player.

What we offer you in return:

• Discretionary company bonus
• 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
• Additional day off for your birthday
• 5% Contributory Pension
• Private Health Care
• Death in Service cover
• Long service Awards
• EAP
• Enhanced maternity, adoption, paternity and sick pay
• Electric Vehicle scheme (after induction)
• Cycle to work scheme
• GP Access 24/7
• Holiday purchase scheme
• Career development and progression opportunities
• We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.