Excellent opportunity for an experienced Subsidence Regional Manager to join a high-quality Claims Management business, to lead and develop the Subsidence Specialist Team.
GHG is a UK loss adjusting company with offices in Southampton, Halifax, Doncaster and Enniskillen. We provide high-quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as \"Excellent\" in external client audits.
The Subsidence Regional Manager will be responsible for managing a team of Subsidence specialists, ensuring the efficient and effective handling of subsidence claims, and maintaining strong relationships with clients and stakeholders. The ideal candidate should possess excellent leadership skills, in-depth knowledge of subsidence claims management, and a proven track record in achieving operational targets.
What will you be responsible for:
Leadership and Team Management
- Lead, motivate, and manage a team of subsidence specialists to ensure high performance and achievement of goals.
- Provide guidance, training, and mentoring to team members, fostering a positive and collaborative work environment.
- Set clear performance expectations, conduct regular performance evaluations, and address any performance issues or development needs.
Subsidence Claims Management
- Oversee the end-to-end management of subsidence claims within the assigned region, ensuring adherence to company policies and regulatory requirements.
- Review and evaluate complex claims to determine coverage, liability, and appropriate settlement strategies.
- Provide technical expertise and guidance to claims specialists on complex or escalated cases.
- Collaborate with internal and external stakeholders, such as insurers, underwriters and risk assessors, to assess risk factors and develop effective claims strategies.
Operational Efficiency and Quality Assurance
- Monitor and analyse key performance indicators (KPIs) to drive operational efficiency, identify areas for improvement, and implement corrective actions as needed.
- Conduct regular audits and quality assurance checks to ensure compliance with established standards and protocols.
- Develop and implement best practices and standard operating procedures to streamline claims processes and enhance customer satisfaction.
Client Relationship Management
- Establish and maintain strong relationships with clients, brokers, and other external stakeholders within the region.
- Serve as the primary point of contact for escalated client inquiries or concerns and proactively address any issues to maintain client satisfaction.
- Collaborate with business development teams to identify opportunities for expanding client relationships and promoting the company's subsidence claims services.
Reporting and Analysis
- Prepare regular reports on claims activities, performance metrics, and regional trends for management review.
- Analyse data and trends to identify areas for improvement, develop strategic initiatives, and make recommendations for process enhancements.
What we need from you:
- Bachelor's degree in a related field (e.g., insurance, risk management) is preferred.
- Proven experience (5+ years) in subsidence claims management, preferably in a supervisory or managerial role.
- Strong knowledge of subsidence principles, investigations, and repair techniques.
- Familiarity with relevant insurance policies, regulations, and industry standards.
- Excellent leadership and people management skills, with the ability to inspire and motivate a team.
- Strong analytical and problem-solving abilities, with the capacity to make sound decisions in complex situations.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members.
- Results-oriented mindset with a focus on achieving operational targets and delivering high-quality services.
- Proficient in using claims management software and other relevant tools.
- Willingness to travel within the assigned region as required.
What we offer you in return:
- Discretionary company bonus
- Car Allowance or Company Car
- 25 days annual leave, rising to 27 days at 3 years’ service and 30 days at 5 years’ service
- Additional one day for your birthday
- 5 % Contributory Pension
- Private Health Care
- Death in Service
- Long Service Awards
- Perk Box
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Electric Vehicle scheme (after induction)
- Cycle 2 work scheme
- Holiday purchase scheme
- Career development and progression opportunities
- We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
