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- Tasks: Support the Subsidence Team and manage claims with high standards of communication.
- Company: Join a reputable UK loss adjusting company with over 25 years of experience.
- Benefits: Enjoy a hybrid work structure, generous leave, and a range of health benefits.
- Other info: We value employee input and offer various schemes for work-life balance.
- Why this job: Kickstart your career in a dynamic environment with excellent growth opportunities.
- Qualifications: Experience in claims handling and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Excellent opportunity for an experienced Subsidence Desk Technician to join a high quality Claims Management business, to develop and grow the team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims. The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well-established and highly successful organisation. We also offer career development with full exam and study support. Previous experience of Subsidence claims handling is preferred.
What will you be responsible for:
- Provide support with the Subsidence Team and wider divisions.
- Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate.
- Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit.
- Report preparation and completion within the agreed SLA’s, maintaining high standards of communication, both internally and externally.
- Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim.
- Reviewing of claims, amendments and updating within our claims system.
- Respond positively to varying client requirements and changes in the wider business environment.
What we need from you:
- Previous experience in a similar industry / role, handling difficult conversations.
- Cert CII and/or Cert CILA, BDMA or similar.
- Effective written and verbal communication skills with an ability to articulate complex issues.
- Excellent customer service skills.
- Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook.
- Good technical and problem-solving skills with an eye for identifying solutions.
- Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.
- Effective time management skills and the ability to manage own workload with minimal supervision.
- Quality driven – high levels of attention to detail.
What we offer you in return:
- Discretionary company bonus.
- A hybrid working structure that supports your work/life balance.
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday.
- 5% Contributory Pension.
- Private Health Care.
- Death in Service.
- Long service Awards.
- EAP.
- Enhanced maternity, adoption, paternity and sick pay.
- Electric Vehicle scheme (after induction).
- Cycle to work scheme.
- GP Access 24/7.
- Holiday purchase scheme.
- Career development and progression opportunities.
We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
Subsidence Desk Technician in Portsmouth employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subsidence Desk Technician in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to subsidence claims and be ready to discuss how your experience aligns with their needs. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role requires effective verbal and written communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Subsidence Desk Technician in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Subsidence Desk Technician role. Highlight your relevant experience in handling subsidence claims and any qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at GHG. Share specific examples of your past experiences that relate to the job description, and let us know how you can contribute to our high-quality service.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love seeing candidates who can articulate complex issues simply and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our fantastic team!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence claims before the interview. Understand the common issues, processes, and terminology used in the industry. This will not only show your expertise but also your genuine interest in the role.
✨Show Off Your Communication Skills
Since effective communication is key in this role, prepare to demonstrate your verbal and written skills. Think of examples where you've successfully handled difficult conversations or complex issues, as this will highlight your ability to articulate and resolve problems.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to subsidence claims. Practice how you would handle triage calls or manage client expectations. This will help you showcase your problem-solving skills and customer service approach.
✨Highlight Your Attention to Detail
Given the quality-driven nature of the company, be prepared to discuss how you ensure high standards in your work. Share specific examples of how your attention to detail has positively impacted your previous roles, especially in claims handling or report preparation.