Claims Adjuster - Commercial in Norfolk, Norwich

Excellent opportunity for an experienced loss adjuster to join a high quality Claims Management business, to develop and grow the Property team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire and offices in Halifax, Yorkshire and Enniskillen, Northern Ireland. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

The role of the Loss Adjuster is responsible for all aspects of property claim investigation, consideration of policy coverage, validation process of appropriate settlement in an efficient and timely manner. This will be both a site and home-based position and will enable you to deal with cases from their first receipt in the office until completion of claims encompassing all the core values of loss adjusting. You will be provided a designated geographical area whilst, working as part of a team you will assist with other cases as workloads and holidays demand, you may have to cover other areas. Attendance at company and client events and meetings are essential. We have vacancies in the South East of England and Ireland.

What will you be responsible for:

• Carry out initial inspections and site visits.
• Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate.
• You will provide technical advice, support and guidance to all parties as well as proposing bespoke solutions in a friendly and professional manner.
• Determine further investigations and monitoring, where necessary, and any remedial or temporary works required.
• Provide a detailed ABI preliminary report within the agreed SLA’s, maintaining high standards of communication at all times, both internally and externally.
• Process claims in accordance with insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim.
• Attend re-visits as required and report accordingly and update all relevant parties.
• Can respond positively to varying client requirements and changes in the wider business environment.
• Pro-actively direct any specialist appropriate to the circumstances and manage them.
• Report and correspondence writing, either dictation or self-type.
• Manage expectations of both Policyholders and all parties associated with the claim.
• Manage your case load effectively and proactively.

What we need from you:

• Cert CII and / or Cert CILA.
• Minimum 2 year loss adjusting in both Domestic and Commercial or Proven Property Claims Adjusting / Handling experience from either a Loss Adjuster, Insurer or similar.
• Full / clean driving license.
• Self-sufficient, confident, excellent communication skills, attention to detail.
• Household and Commercial Insurance Policies or similar industry Knowledge.

What we offer you in return:

• Discretionary company bonus.
• Car Allowance or Company Car.
• 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
• Additional day off for your birthday.
• 5 % Contributory Pension.
• Private Health Care.
• Death in Service.
• Long service Awards.
• EAP.
• Enhanced maternity, adoption, paternity and sick pay.
• Cycle to work scheme.
• GP Access 24/7.
• Holiday purchase scheme.
• Career development and progression opportunities.

We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.