At a Glance
- Tasks: Support the Subsidence Team and manage claims with high standards of communication.
- Company: Join a reputable UK loss adjusting company with over 25 years of experience.
- Benefits: Enjoy a hybrid work structure, generous leave, and a discretionary bonus.
- Other info: We value employee feedback and offer various schemes for work-life balance.
- Why this job: Kickstart your career in a supportive environment with excellent growth opportunities.
- Qualifications: Experience in claims handling and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Excellent opportunity for an experienced Subsidence Desk Technician to join a high quality Claims Management business, to develop and grow the team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well-established and highly successful organisation. We also offer career development with full exam and study support. Previous experience of Subsidence claims handling is preferred.
What will you be responsible for:
- Provide support with the Subsidence Team and wider divisions
- Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
- Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
- Report preparation and completion within the agreed SLA's, maintaining high standards of communication, both internally and externally
- Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
- Reviewing of claims, amendments and updating within our claims system
- Respond positively to varying client requirements and changes in the wider business environment
What we need from you:
- Previous experience in a similar industry / role, handling difficult conversations
- Cert CII and/or Cert CILA, BDMA or similar
- Effective written and verbal communication skills with an ability to articulate complex issues
- Excellent customer service skills
- Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
- Good technical and problem-solving skills with an eye for identifying solutions
- Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.
- Effective time management skills and the ability to manage own workload with minimal supervision
- Quality driven – high levels of attention to detail
What we offer you in return:
- Discretionary company bonus
- A hybrid working structure that supports your work/life balance.
- 25 days annual leave, rising to 27 after 3 years' service and 30 days at 5 years' service.
- Additional day off for your birthday
- 5 % Contributory Pension
- Private Health Care
- Death in Service
- Long service Awards
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Electric Vehicle scheme (after induction)
- Cycle to work scheme
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
- We care about our employees' opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
Subsidence Desk Technician in Newcastle upon Tyne employer: GHG Solutions Ltd
GHG is an exceptional employer, offering a supportive and dynamic work environment in Southampton, Hampshire, where employees can thrive and develop their careers as Subsidence Desk Technicians. With a strong focus on employee growth, comprehensive benefits including a hybrid working structure, generous annual leave, and career development support, GHG fosters a culture of quality and collaboration, ensuring that every team member feels valued and empowered to contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Subsidence Desk Technician in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Subsidence Desk Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of subsidence claims and the specific processes involved. We recommend practising common interview questions and scenarios related to the role so you can showcase your expertise and confidence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. At StudySmarter, we encourage you to check out our website for opportunities that match your skills and aspirations. Tailor your applications to show why you’d be a great fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Subsidence Desk Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Subsidence Desk Technician role. Highlight your relevant experience in handling subsidence claims and any qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at GHG. Share specific examples of your previous work that relate to the job description, and let us know how you can contribute to our high-quality service.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We love seeing candidates who can articulate complex issues simply!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence claims before the interview. Understand the common issues, processes, and terminology used in the industry. This will not only show your expertise but also your genuine interest in the role.
✨Show Off Your Communication Skills
Since effective communication is key in this role, prepare to demonstrate your verbal and written skills during the interview. Think of examples where you've successfully handled difficult conversations or communicated complex issues clearly.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to subsidence claims. Prepare some real-life examples that showcase your problem-solving abilities and how you can identify solutions under pressure.
✨Highlight Your Attention to Detail
Given the quality-driven nature of the company, be prepared to discuss how you ensure high standards in your work. Share examples of how your attention to detail has positively impacted your previous roles, especially in claims handling.
