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- Tasks: Manage and settle commercial and residential property claims with a focus on customer satisfaction.
- Company: GHG, a reputable UK loss adjusting company with over 25 years of experience.
- Benefits: Hybrid working, generous holiday allowance, private healthcare, and a pension scheme.
- Why this job: Join a passionate team and make a real difference in the claims management industry.
- Qualifications: 2+ years of claims handling experience and strong communication skills required.
- Other info: Opportunity for career growth and continuous improvement in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
Exciting opportunity for an experienced Claims Handler to join a high-quality Claims Management team and business. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire and offices in Halifax, Yorkshire and Northern Ireland. We provide high-quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims. The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a claims management product that has been developed and refined and has been consistently rated as 'Excellent' in external client audits.
Within your role, you will be fully trained to settle various insurance claims within your delegated authority, whilst delivering a positive outcome to customers and clients through effective handling and communication of their claims.
Key Responsibilities:
- Manage an allocated caseload of commercial and residential property claims from first notification through to settlement.
- Handle high-value and complex losses, ensuring accurate assessment, liability evaluation, and timely progression.
- Investigate claims thoroughly, gathering and reviewing evidence, reports, and supporting documentation.
- Negotiate settlements and manage external suppliers such as loss adjusters, contractors, surveyors, and legal representatives.
Client & Stakeholder Management:
- Act as a key point of contact for a major client across multiple schemes, ensuring a professional and tailored service.
- Build and maintain strong working relationships with brokers, policyholders, suppliers, and internal teams.
- Provide regular updates to clients and internal stakeholders regarding claim statuses and emerging issues.
Compliance & Quality:
- Ensure all claims are handled in accordance with regulatory requirements, internal policies, and client service level agreements.
- Maintain accurate file records and ensure all systems are updated promptly.
- Identify potential fraud and escalate appropriately.
- Identify trends, risks, and opportunities for process improvements.
- Contribute to the team with best-practice claims handling guidance.
- Contribute to continuous improvement of processes, documentation, and service delivery standards.
What we need from you:
- Cert CII and/or Cert CILA.
- Minimum 2 years claims handling proven experience in handling commercial property and residential property claims, including high-value or complex cases.
- Strong technical understanding of policy coverage claims processes, and loss assessment.
- Excellent communication, negotiation, and customer service skills.
- Ability to manage competing priorities and work effectively under pressure.
- Strong organisational skills with high attention to detail.
- Proficiency with claims management systems and Microsoft Office applications.
What we offer you in return:
- Hybrid working.
- 25 days holiday plus bank holidays, rising to 27 at 3 years service and 30 days at 5 years service.
- Birthday Holiday.
- Discretionary bonus.
- Death in Service – Upon commencement with GHG 4 x salary.
- Employer 5% / Employee 5% Pension scheme.
- Private Health care.
- Access to GP 24/7.
- Cycle to work scheme.
- Enhanced pay for sick, maternity, paternity and adoption leave.
- Long service recognition.
- Dress for your diary.
Claims Handler in Halifax employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their claims handling process and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your negotiation skills! As a Claims Handler, you'll need to negotiate settlements effectively. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s get you that job!
We think you need these skills to ace Claims Handler in Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with commercial and residential property claims, and don’t forget to mention any relevant qualifications like Cert CII or Cert CILA. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims handling and how your previous experiences have prepared you for this role. Keep it professional but let your personality come through – we love to see genuine enthusiasm!
Showcase Your Communication Skills: As a Claims Handler, communication is key. In your application, give examples of how you've effectively communicated with clients and stakeholders in the past. This will show us that you can handle the client relationships we value so much at GHG.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial and residential property claims, especially high-value or complex cases. Familiarise yourself with the specific processes and regulations that GHG follows, as this will show your commitment and understanding of the role.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to communicate effectively with clients, brokers, and suppliers. Prepare examples of how you've successfully managed relationships in previous roles. Think about times when your communication made a difference in resolving a claim or issue.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenging claims or situations in the past. Highlight your ability to investigate thoroughly, assess liability, and negotiate settlements. This will illustrate your critical thinking and decision-making skills, which are essential for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about GHG's approach to claims management, their team culture, and opportunities for professional development. This shows your genuine interest in the company and helps you determine if it's the right fit for you.
