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- Tasks: Manage complex claims with a focus on quality and client satisfaction.
- Company: GHG Solutions, a reputable UK loss adjusting company with over 30 years of experience.
- Benefits: Competitive salary, bonus scheme, generous leave, and private healthcare.
- Why this job: Join a passionate team and make a real difference in clients' lives.
- Qualifications: Cert CILA required; 2+ years as a Major and Complex Loss Adjuster preferred.
- Other info: Opportunities for career growth and professional development in a supportive environment.
The predicted salary is between 50000 - 65000 £ per year.
Excellent opportunity for an experienced Major and Complex Loss Adjuster to join a high quality Claims Management business, in our Property Division. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The role of a Major & Complex Loss Adjuster covers all aspects of Property Division claim investigations, consideration of policy coverage, validation process of appropriate settlement in an efficient and timely manner. This will be both a site and home-based position and will enable you to deal with cases from their first receipt until completion of claim encompassing all the core values of loss adjusting.
What will you be responsible for:
- Handle claims in accordance with GHG Solutions procedures and the demanding service standards of our Major & Complex Loss Unit (M&CLU) clients.
- Proactively progress and control all cases to resolution, maintaining full ownership and accountability.
- Achieve and maintain key performance indicators (KPIs) as set by the business and client service level agreements.
- Ensure full compliance with GHG Solutions systems, procedures, and regulatory obligations.
- Adapt to and meet the specific requirements and expectations of individual clients.
- Deliver work of the highest technical accuracy, applying sound claims handling judgment and policy knowledge.
- Produce clear, professional, and personalised outgoing correspondence and reports.
- Engage with customers empathetically and fairly, particularly when dealing with high net worth (HNW) or sensitive claims.
- Demonstrate flexibility to accommodate complex or high-demand appointment schedules, including site visits.
- Maintain up-to-date and accurate records in accordance with internal standards and client reporting protocols.
- Build and sustain strong, effective working relationships with clients, brokers, policyholders, suppliers, and other stakeholders.
- Communicate regularly and transparently with all interested parties to ensure aligned expectations.
- Contribute to the delivery of high-quality written reports and technical documentation.
- Work collaboratively within a team environment, sharing knowledge to support successful outcomes across both individual losses and broader team performance.
Additional Responsibilities:
- Mentor and support the development of junior colleagues, sharing knowledge and promoting continuous technical growth within the team.
- Undertake deputising responsibilities as required, and contributing to team leadership, and assisting with operational duties.
- Actively engage in initiatives to enhance quality, consistency, and technical excellence across the department.
- Interact confidently with existing clients to maintain relationships, support retention, and identify opportunities to secure additional business.
- Assist other divisions within GHG Solutions Ltd where required during surge periods or as directed, supporting the wider business in meeting service demands across all areas.
What we need from you:
- As a minimum Cert CILA, ideally ACILA.
- Ideally you would be competent and comfortable with dealing with claims that include BI.
- A minimum of 2 years' experience as a MCL Adjuster.
- A full clean driving license.
- You will need to be confident, have excellent communication skills, organised, an attention to detail and a passion for delivery quality service and work.
What we offer you in return:
- Discretionary company bonus.
- Car allowance or Company Car scheme.
- 25 days annual leave, plus an additional day for your birthday rising to 30 days at 5 years' service.
- 5% Employee / 5% Employer Pension scheme.
- Private Health Care through Vitality.
- Death in Service Benefit of 4 x salary.
- Enhanced maternity, adoption, paternity and sick pay.
- Electric Vehicle scheme (after probation).
- Career development and progression opportunities.
- Holiday purchase scheme.
- Perk Box.
- Digital GP.
Locations
Major and Complex Loss Adjuster in Cheshire, Chester employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major and Complex Loss Adjuster in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Major and Complex Loss Adjuster role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching GHG Solutions and understanding their values and services. Tailor your responses to show how your experience aligns with their needs, especially in handling complex claims. We want to see that you’re not just a fit for the role, but also for the company culture.
✨Tip Number 3
Practice your communication skills! As a Major and Complex Loss Adjuster, you’ll need to engage empathetically with clients. Role-play common scenarios with a friend or mentor to build confidence in delivering clear and professional correspondence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at GHG Solutions. Let’s get you on board!
We think you need these skills to ace Major and Complex Loss Adjuster in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Major and Complex Loss Adjuster role. Highlight your relevant achievements and use keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for loss adjusting and explain why you’re the perfect fit for GHG. Be sure to mention any specific experiences that relate to handling complex claims.
Showcase Your Communication Skills: Since this role involves engaging with clients and stakeholders, demonstrate your excellent communication skills in your application. Use clear and professional language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of loss adjusting, especially in areas like subsidence and high net worth claims. Familiarise yourself with GHG's procedures and the specific requirements of the Major & Complex Loss Unit. This will show that you're not just interested in the role but are also prepared to hit the ground running.
✨Showcase Your Experience
Be ready to discuss your previous experience as a Major and Complex Loss Adjuster. Prepare examples of how you've handled complex claims, maintained KPIs, and engaged with clients empathetically. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Team Spirit
Since this role involves working collaboratively, be prepared to talk about your experiences in team settings. Share examples of how you've mentored junior colleagues or contributed to team success. Highlight your ability to share knowledge and support others, which aligns with GHG's values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, opportunities for professional development, or how the team handles particularly challenging claims. This shows your genuine interest in the role and helps you assess if GHG is the right fit for you.