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- Tasks: Manage and investigate diverse casualty claims, ensuring effective resolution and communication.
- Company: GHG, a reputable UK loss adjusting company with over 25 years of experience.
- Benefits: Generous holiday allowance, private healthcare, pension scheme, and discretionary bonuses.
- Why this job: Join a passionate team and make a real impact in the claims management industry.
- Qualifications: Cert CII or Cert CILA and at least 2 years of claims adjusting experience.
- Other info: Home-based role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for an experienced Casualty Desk Adjuster to join a high quality Claims Management business. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The role of the Desk Adjuster is to be responsible for all aspects of Casualty claim (EL, PL, Contractor All Risk, Drivers Negligence, and Third Party Recoveries) investigation, consideration of policy coverage, reviewing quantum evidence, and negotiating settlement. This will be a home-based position and will enable you to deal with a diverse portfolio of Fast track and Multi-track liability claims; Employers’, Public & Products, TPPD, CAR, and Recovery claims on a cradle to grave and investigate and report only basis encompassing all the core values of loss adjusting.
What will you be responsible for:
- To maintain and manage a diverse case load, demonstrating effective and proactive claims handling in the UK and ROI jurisdictions.
- Undertake thorough desk investigations in a timely manner.
- You will be expected to handle claims from cradle to grave and investigate and report only.
- Liaising with Insurers, Policyholders, Witnesses and other experts where appropriate and manage their expectations.
- Determine the correct liability outcome, control indemnity spend and negotiate the resolution of claims within our Principals authority.
- Understand, interpret and apply Policy cover and its wording to a variety of specialist classes as appropriate.
- Demonstrate and be able to adhere to agreed SLA’s.
- Prepare detailed and concise reports, which clearly explain your investigation, legal liability and quantum recommendations.
- Provide technical advice, support and guidance to all stakeholders, and propose bespoke solutions in a professional manner.
- Keeping abreast of case law and legal developments.
- Assist developing new business/building upon existing relationships with all stakeholders.
- Possess a can-do attitude and collaborate effectively with colleagues and all stakeholders.
- Provide detailed reports within the agreed SLA’s, maintaining high standards of communication at all times, both internally and externally.
What we need from you:
- Cert CII and / or Cert CILA
- Minimum 2 Year Claims adjusting experience in Casualty/Liability insurance claims area
- Problem-solving and decision-making skills in order to bring a claim to a conclusion
- Effective communicator, verbally and in written communication
- Effective Time Management
- IT literate, Business conscious.
What we offer you in return:
- 25 Days holiday plus bank holidays, rising to 27 at 3 years service and 30 days at 5 years service.
- Birthday Holiday (on or the Friday or Monday if weekend)
- Discretionary bonus
- Death in Service – Upon commencement with GHG 4 x salary
- Employer 5% / Employee 5% Pension
- Private Health care
- Access to Digital GP 24/7
- Cycle to work scheme
- Enhanced pay for sick, maternity, paternity and adoption leave
- Long service recognition
Casualty Desk Adjuster employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casualty Desk Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching GHG and understanding their values. Familiarise yourself with their approach to claims management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your negotiation skills! As a Casualty Desk Adjuster, you’ll need to negotiate settlements effectively. Role-play with a friend or use online resources to sharpen your skills. The more confident you are, the better you’ll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at GHG. Let’s get you that dream job!
We think you need these skills to ace Casualty Desk Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Casualty Desk Adjuster role. Highlight your relevant experience in claims adjusting, especially in liability insurance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining GHG and how your background makes you a perfect fit. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our team at GHG!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims, especially in areas like Employers’ Liability and Public Liability. Be ready to discuss specific cases you've handled and how you approached them, as this will show your experience and problem-solving skills.
✨Demonstrate Your Communication Skills
As a Desk Adjuster, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider preparing a few examples where your communication made a difference in resolving a claim.
✨Showcase Your Time Management Abilities
With a diverse case load, effective time management is crucial. Be prepared to discuss how you prioritise tasks and manage deadlines. You might even want to share a specific instance where your time management led to a successful outcome.
✨Stay Updated on Legal Developments
Keep yourself informed about recent changes in case law and legal developments related to casualty claims. Mentioning any relevant updates during your interview can demonstrate your commitment to the field and your proactive approach to staying knowledgeable.