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- Tasks: Support the Subsidence Team and manage claims with high standards of communication.
- Company: Join a reputable UK loss adjusting company with over 25 years of experience.
- Benefits: Enjoy a hybrid work structure, generous leave, and private health care.
- Other info: We value employee input and offer various schemes for work-life balance.
- Why this job: Kickstart your career in a supportive environment with excellent growth opportunities.
- Qualifications: Experience in claims handling and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Excellent opportunity for an experienced Subsidence Desk Technician to join a high quality Claims Management business, to develop and grow the team. GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims. The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits. Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well-established and highly successful organisation. We also offer career development with full exam and study support. Previous experience of Subsidence claims handling is preferred.
What will you be responsible for:
- Provide support with the Subsidence Team and wider divisions
- Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
- Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
- Report preparation and completion within the agreed SLA’s, maintaining high standards of communication, both internally and externally
- Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
- Reviewing of claims, amendments and updating within our claims system
- Respond positively to varying client requirements and changes in the wider business environment
What we need from you:
- Previous experience in a similar industry / role, handling difficult conversations
- Cert CII and/or Cert CILA, BDMA or similar
- Effective written and verbal communication skills with an ability to articulate complex issues
- Excellent customer service skills
- Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
- Good technical and problem-solving skills with an eye for identifying solutions
- Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.
- Effective time management skills and the ability to manage own workload with minimal supervision
- Quality driven – high levels of attention to detail
What we offer you in return:
- Discretionary company bonus
- A hybrid working structure that supports your work/life balance.
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday
- 5 % Contributory Pension
- Private Health Care
- Death in Service
- Long service Awards
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Electric Vehicle scheme (after induction)
- Cycle to work scheme
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
- We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
Bureau Technician employer: GHG Solutions Ltd
Contact Detail:
GHG Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees of GHG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on subsidence claims. We recommend researching common questions and scenarios that might come up. Show them you know your stuff and are genuinely interested in the role!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples from your past experiences where you’ve handled difficult conversations or resolved issues effectively. This will highlight your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a company that values quality and experience, just like we do at StudySmarter.
We think you need these skills to ace Bureau Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bureau Technician role. Highlight your experience with subsidence claims and any relevant qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at GHG and how your previous experience makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We appreciate attention to detail, so proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re there!
How to prepare for a job interview at GHG Solutions Ltd
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence claims before the interview. Understand the common issues, policies, and procedures related to subsidence. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Show Off Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've handled difficult conversations in the past. Think about times when you had to articulate complex issues clearly, as this will highlight your ability to manage client expectations and maintain high standards of service.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified solutions to challenging problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your technical skills and attention to detail.
✨Time Management is Key
Prepare to talk about how you manage your workload effectively. Share strategies you use to prioritise tasks and meet deadlines, especially in a fast-paced environment. This will reassure them that you can handle the demands of the role with minimal supervision.