At a Glance
- Tasks: Lead a dynamic sales team and drive brand growth in a flagship beauty retail environment.
- Company: Join ghd, a global leader in luxury hair styling tools loved by professionals and consumers alike.
- Benefits: Enjoy competitive pay, career development opportunities, and a fun, creative work atmosphere.
- Other info: Embrace a culture of creativity, collaboration, and commitment to excellence.
- Why this job: Be part of a brand that transforms lives with the power of a good hair day!
- Qualifications: Experience in managing sales teams and a passion for beauty and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd Research and Development laboratories in Cambridge, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers globally.
ABOUT THIS ROLE
Reporting to the Regional Manager, the Counter Manager is responsible for the management of profitability at a specified retail location which will include all sales activity and accountability for growing and managing the ghd business. Undertaking a proactive approach to the role, you will actively build and develop the brand and the team to meet and exceed targets. Management, motivation of the sales team, showcasing strong communication and relationship building internally and externally, in support of the region’s retail profitability is vital.
JOB ROLE AND RESPONSIBILITIES
- People Management: Inspires, challenges, and stretches individual performances, coaching all team members to reach their full potential.
- Work with Regional Manager to identify future talent for succession and organise learning and development opportunities.
- Provides clear direction and leadership to all team members, delivering open and honest feedback regarding their performance and behaviours.
- Recruits fantastic people into the business, following the ghd recruitment process.
- Prepares rotas a minimum of a month in advance that are fair and consistent.
- Motivates, coaches, and encourages creativity, creating a fun atmosphere to work in.
- Delivers strong, effective communication daily to all team members.
- Assists and supports in the ongoing product knowledge and retail training for the team.
- Fosters a culture of creativity and excellence.
- Manages retail sell through and execution of promotional programs at the counter via the sales team.
- Develops and drives sales in store to maximise opportunities.
- Identifies opportunities to partner with other brands instore.
- Analyses data available to make decisions to stretch/build on performance.
- Conducts productivity evaluations for all team members monthly.
- Ensures effective stock management processes are in place.
- Promotes the ghd brand internally and externally.
- Develops store Social Media presence.
CUSTOMER SERVICE
- Leads by example and coaches the team with daily feedback to deliver exceptional service.
- Drives customer service initiatives for the team to deliver on targets.
- Provides professional advice and support to customers.
- Develops collaborative working relationships with host store management.
- Strives to exceed KPI’s and targets as defined by ghd management.
- Handles any client complaints promptly.
REQUIREMENTS
- Previous experience of managing a sales team within a beauty retailer.
- Experience working within a flagship department store.
- Good level of computer literacy in Microsoft Word and Excel.
- Ability to develop strategies, define processes and procedures, and monitor plans.
- Confident and capable in leading a team, with strong coaching and mentoring skills.
- Ability to adjust to work processes or procedures.
- Be commercially aware of the beauty/fashion market and trends.
- Demonstrates good networking skills.
- Self-motivated, passionate, empathetic individual with a positive attitude.
- Strong organisational skills and ability to multitask under pressure.
- Enthusiastic, energetic, outgoing, determined to win.
- Act with transparency and integrity.
- Create a climate of inclusion and diversity.
VALUES
- Collaborative – We work together to create the extraordinary.
- Creative – We foster creativity & excellence to create value for our brands and business.
- Courageous – We are agile, entrepreneurial & we own our future.
- Connected – We stay connected and ensure we are always consumer first.
- Committed – We are responsible for our impact on others & the planet.
Counter Manager in Trafford employer: GHD Hair
At ghd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where every team member can thrive. Located in the heart of the beauty retail sector, our Counter Manager role not only allows you to lead a passionate team but also to be part of a globally recognised brand that transforms lives with innovative hair styling tools.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in Trafford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like GHD Hair, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like GHD Hair!
We think you need these skills to ace Counter Manager in Trafford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at GHD Hair, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at GHD Hair and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show GHD Hair that you’re ready to jump in and contribute right away!
How to prepare for a job interview at GHD Hair
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
