Senior Key Accounts Manager Amazon

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver "safer for hair" heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

ABOUT THIS ROLE

Reporting to the Director of E-Commerce, you'll be pivotal in leading and executing the Amazon UK&I strategy. The primary purpose of the Senior Key Accounts Manager Amazon is to grow and develop the Amazon channel through developing robust sales strategies, delivering optimized ROI from brand investment and grow market share within clearly defined key performance indicators.

As an experienced Senior National Account Manager, you will hold significant status within the Key accounts channel, leading by example to execute with excellence and deliver best in class examples as a flagship market to ultimately deliver revenue sales.

You will take ownership of managing the brand strategies within Amazon with a constant growth mind set, with a customer that is constantly evolving. You will also take the lead on additional commercial responsibilities to develop your role as a leader within the wider global Amazon team.

LOCATION

This role will be based in our London (Soho) office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

JOB ROLE AND RESPONSIBILTIES

• You will be the key point of contact with Amazon Retail/category and Advertising teams, building strong relationships across functions.
• Full Client management of ghd's advertising agency, setting clear KPIs with weekly reviews on performance.
• Plan, deliver, agree, and execute a Joint Business Plan with clear contingency plans to deliver to business requirements.
• Negotiate AVS VIP and manage our 'Full' AVS's performance to own internal metrics.
• Be a key stakeholder in retailer terms negotiation.
• Identify business opportunities and work in conjunction with the marketing team to execute the ghd brand to perfection (PDPs, Brand stores and advertising content).
• Support in defining total Channel budgets, targets, and strategy for Amazon according to annual targets, market, trends, launches/promotions & competitors' activities.
• Own the day-to-day forecasting and stock management (S&OP) for Amazon.
• Successfully manage the channel GTN and investment mix including deal planning, terms, AMS budgeting.
• Collate consistent and accurate data and statistics working with the wider teams internally and externally across all our locations to ensure an efficient process.
• Prepare reports, presentations, management information and correspondence on a weekly and monthly basis.
• Report on all relevant competitor sales and marketing activity.
• To uphold the exacting standards of integrity for both the brand and the company in all areas of operation of the sales function.
• Work closely with the UK Credit control team, taking responsibility for managing account debt levels and shortages within set criteria- and sharing results with senior management.
• Own the individual order, logistical & commercial critical paths for Amazon.
• Ensure ghd SKU information is to date and manage vendor central.
• Drive a 360 approach with Amazon with a forward-thinking mindset to business model opportunities (Hybrid, Seller, Vendor) and Advertising development (3+ year strategy).
• Role model and champion the 5Cs framework, be Collaborative, Creative, Courageous, Connected, Committed.

REQUIREMETS & KEY ATTRIBUTES

• Proven account management experience specifically negotiating with senior stakeholders.
• Proven track record in sales and performance marketing.
• Excellent presentation skills with attention to detail for creating sound commercial arguments.
• Be sales driven and commercially aware of the beauty/ fashion market and trends.
• Instinctive commercial flair to drive decisions that improve KPIs and performance.
• Demonstrate ownership and accountability, can give examples of taking measured risks to achieve results.
• Enthusiastic, energetic outgoing, with a positive 'can do' attitude, determined to win and a passion for customers and all things digital.
• Act with transparency and integrity.
• Create a climate of inclusion and diversity.
• Actively live and breathe the ghd brand.
• UK based with the ability to travel to UK/ROI without restrictions.

KPIs:

• Advertising metrics - ROAS, awareness or CVR.
• PDP and search metrics - improvements in brand search ahead of generics & PDP GVs & CVR.
• Management of retailer trade term investments maximising retail events.

VALUES

• Collaborative - We work together to create the extraordinary
• Creative - We foster creativity & excellence to create value for our brands and business
• Courageous - We are agile, entrepreneurial & we own our future
• Connected - We stay connected and ensure we are always consumer first
• Committed - We are responsible for our impact on other & the planet

Notice to Employment businesses/ Agencies.

ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

We're a young company that’s achieved great things by creating a best in class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.

We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.

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