National Key Account Manager in London

ABOUT THIS ROLE

Reporting to the Head of Salon Sales, the National Account Manager owns the day‑to‑day relationships with key national salons to continuously grow and develop within the channel.

The role nurtures client relationships through a consultative business‑to‑business approach by focusing on and understanding their businesses, challenges, and goals to maximise value through creating committed partnerships with ghd.

Driving a real sales culture, the National Account Manager leads the delivery of hands‑on solutions with a 360‑degree approach via visual merchandising, education and eventing, ensuring a best‑in‑class service is provided.

This role will directly contribute to profitable growth and the delivery of financial targets for the UK and Ireland’s salon channel.

• JOB ROLE AND RESPONSIBILITIES
• Foster a culture of creativity and excellence.
• Role model and champion the 5Cs framework – Collaborative, Creative, Courageous, Connected, Committed.
• Develop strong working relationships at all levels in each approved national account within the UK through a consultative B2B approach.
• Visit and work with all UK and ROI national account salons alongside each BDM to understand each salon, brand awareness, visibility, and grow sales.
• Build joint business plans with each national account to secure strong foundations and ensure successful execution of sales activations agreed.
• Arrange monthly meetings to present promotional activity and identify areas for growth in consultation with the salons nationally.
• Develop close relationships with key team members to help negotiate the successful execution of the sales, marketing, e‑commerce and educational plans within each account.
• Communicate this plan to the UK Sales team via monthly and quarterly call plans and attendance at monthly sales meetings.
• Responsible for individual account profitability as set by senior management.
• Report weekly to Head of Salon Sales and Finance on current performance, growth plans and activations.
• Interpret and deliver statistics at senior levels within both the salon and ghd organisations.
• Report on all relevant competitor sales and marketing activity.
• Negotiate prime retail positioning and window display space in all targeted accounts.
• Manage account debt levels within set criteria.
• Uphold the high standards of integrity for both the brand and the company in all areas of operation of the sales function.
• Achieve all targets as set and agreed in consultation with the Head of Salon Sales.
• Work closely with the ghd marketing team to manage the customer sales and marketing budget as agreed with finance.
• Host key national account customers at exclusive launches and events.

• Form relationships and work closely with

• Internal – Head of Salon Sales, Area Sales Managers, Business Development Managers, Finance, Education team, Credit control, Supply Chain team.
• External – Senior Management within each national account: Salon franchise managers, Owners, Regional Managers, Education, Marketing, e‑commerce, and any other relevant personnel.

REQUIREMENTS

• Knowledge of the hairdressing industry and salon operations.
• Proven account management experience specifically negotiating with senior stakeholders within key/national accounts.
• Experience influencing and negotiating with teams at all levels.
• Demonstrates good networking skills (internally and externally) and actively seeks to use contacts to further their own input, impact and influence.
• Self‑motivated, passionate, empathetic individual with a positive attitude, a ‘can‑do’ approach and entrepreneurial growth mindset.
• Resilience and agility to the dynamic nature of an ever‑changing market and business needs.
• Strong organisational skills, eye for detail and ability to juggle multiple projects and multitask under pressure in a fast‑paced environment.
• Demonstrates ownership and accountability, can give examples of taking measured risks to achieve results.
• Enthusiastic, energetic, outgoing, determined to win and passionate about people and all things hair.
• Act with transparency and integrity.
• Create a climate of inclusion and diversity.
• Actively live and breathe the ghd brand.
• UK based with the ability to travel to UK and ROI without restrictions.
• VALUES
• Collaborative – We work together to create the extraordinary.
• Creative – We foster creativity & excellence to create value for our brands and business.
• Courageous – We are agile, entrepreneurial and we own our future.
• Connected – We stay connected and ensure we are always consumer first.
• Committed – We are responsible for our impact on other and the planet.
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